Folagbemi Abdulai Alimi

Customer Support Specialist @VDesk LTD

UruguayCustomer Care SpecialistLive ChatChat SupportCustomer Success ManagerHelp Desk SupportCustomer Service

Folagbemi Abdulai Alimi is a dedicated Customer Support Specialist at VDesk LTD, where he leverages over five years of experience to enhance customer satisfaction and streamline support processes. Having held different positions in the Customer Support job, Known for his problem-solving skills and empathetic approach, Folagbemi excels in managing customer inquiries and providing effective solutions. He holds a Bachelor's in Technology degree in Pure and Applied Physics from Ladoke Akintol University of Technology. Outside of work, Folagbemi enjoys nature and exploring local cultures through travel.

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Network Power<100 people

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🔥100%

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✨100%

Business Owner

👍100%

Sales & BizDev

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Work Background

Support Coach/Floor Support

AloricaSupport Coach/Floor Support

Jun. 2023Montevideo, UruguayIn this position, I am responsible for providing guidance, coaching, and support to customer service representatives, The role involves enhancing employee skills, driving performance improvement, and ensuring high-quality customer service. I serve as a mentor, offering insights and feedback to help employees meet and exceed their performance metrics.

Call Center Customer Service Representative

AloricaCall Center Customer Service Representative

Oct. 2020 - Jun. 2023Montevideo, UruguayTechnical, product support and candidate support.

Monitor Operator

SportradarMonitor Operator

Nov. 2019 - Mar. 2020Montevideo, UruguaySports monitor operator

Director

GLAMOURZOIN NIG LTDDirector

Jan. 2011 - Dec. 2022Private consultant (Business, Travel and Education)

Control Center

NNPCControl Center

Jun. 2008 - Dec. 2008Industrial Training

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