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Work Background
Wayside PublishingBusiness Systems Specialist
Oct. 2019 - Jan. 2025United States
Wayside PublishingAdoption Specialist
Oct. 2019 - May. 2023Freeport, Maine, United States
SIGCOProduction Coordinator
Oct. 2014 - Mar. 2019Westbrook, Maine, United StatesManaged order processing and production coordination for metal and glass manufacturing across two facilities using Fenevision ERP. Orchestrated shipment logistics for 97% of metal orders while optimizing production schedules and maintaining maximum daily output. Served as primary point of contact for customers and sales teams regarding delivery updates and project status. Key Achievements: - Streamlined multi-facility production scheduling to ensure synchronized metal and glass deliveries - Developed and maintained comprehensive transportation tracking system - Built strong relationships with key accounts through superior customer service - Improved operational efficiency through systematic process refinements
Hunter PanelsAccount Manager
May. 2009 - Sep. 2014Portland, Maine, United StatesManaged key OEM account relationships, specializing in the Duro-Last portfolio. Directed full customer lifecycle including pricing negotiations, order management, and issue resolution. Maintained direct communication with end users to ensure product and delivery satisfaction. Key Achievement: - Selected by Duro-Last Insulation Product Manager to handle strategic account based on performance excellence - Received commendation from Vice President of Sales at National Seminar for outstanding account management Core Competencies: - Strategic account management - Price negotiation - Customer relationship development - Order fulfillment optimization
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