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Work Background
Hadayieq EgyptZoo Director
Nov. 2024Giza, Al Jizah, Egypt• Full operational and commercial leadership of two nationally significant public assets with multi-million annual budgets.
• Lead enterprise transformation agenda covering governance, safety standards, organizational, and commercial optimization.
• Direct 350+ workforce across operations, security, facilities, horticulture, and guest experience.
• Own operating model spanning cost control, revenue diversification, risk management, and long-term asset sustainability.
• Primary operational interface with boards, government authorities, regulators, and senior oversight committees, reporting on performance, risk, and financial outcomes.
Emirates Park Zoo and ResortOperations Manager
Sep. 2022 - Nov. 2024Abu Dhabi Emirate, United Arab Emirates• End-to-end operational leadership of a zoo and resort generating AED 50M annual revenue.
• Supported 26% year-on-year visitor growth and 30% visitors’ satisfaction through new attractions, edutainment programming, and service improvements.
• Expanded non-ticket revenue streams (resort, F&B, retail), strengthening margins and financial sustainability.
Emaar Entertainment LLCOperations Manager
Aug. 2018 - Jan. 2022Dubai, United Arab Emirates• Operations leadership across Burj Khalifa, Dubai Mall attractions, Dubai Aquarium & Underwater Zoo, Dubai Fountain, VR Park DXB, Cart Dubai.
• Operated within a group delivering AED 35.5B revenue and AED 19.3B EBITDA.
• Delivered 22% operational uplift, sustained annual performance gains, and 10% cost reductions.
DXB EntertainmentsOperations Duty Manager
Aug. 2016 - Jul. 2018Dubai, United Arab Emirates• Lead hotel operations, improving customer experience and operational efficiency by 32%.
• Managed budgetary responsibilities and supervised the procurement process.
• Provided leadership in emergency preparedness and crisis management, ensuring staff readiness and compliance with safety regulations.
• Handled guest complaints and inquiries in a professional and timely manner, resolving issues to ensure a positive guest experience.
Novotel HotelsAssistant Manager
Oct. 2013 - Jul. 2016Tirana, Albania• Lead hotel operations, with a focus on improving customer experience and operational efficiency.
• Managed budgetary responsibilities and supervised the procurement process.
• Provided leadership in emergency preparedness and crisis management, ensuring staff readiness and compliance with safety regulations.
• Handled guest complaints and inquiries in a professional and timely manner, resolving issues to ensure a positive guest experience.
Fujifilm EuropeAssistant Manager
Feb. 2009 - Sep. 2013Tirana, Albania• Led sales and marketing efforts to drive business growth, achieving a 50% increase in revenue.
• Managed VIP client relationships and resolved high-level customer inquiries, improving client satisfaction and loyalty.
• Trained and developed staff, fostering a high-performance culture that contributed to a 17% increase in team productivity.
Soft-Tech Consultants LtdSupervisor
Aug. 2006 - Jan. 2009Tirana, Albania• Overseeing daily operations and led a team of sales and customer services to consistently meet performance targets.
• Identified and addressed operational issues, ensuring compliance with company standards and improving overall service quality.
• Collaborate with senior management to develop strategies for business growth and expansion initiatives.
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