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Work Background
Dalhousie UniversityManager | Front Desk Operations
Nov. 2022Halifax, Nova Scotia, Canada- Ensures the day-to-day operations are seamless through effective scheduling/coordination of staffing, projects as well as maintenance work for building operations and conference services. - Works with IT and Kx technicians and implements policies and procedures for the operational systems, e.g., key control system, check in/out, use of facilities, Kx. - Manages access control, including the coordination of the key and card access system for all residence buildings. Makes recommendations to the Assistant Directors, Facilities as appropriate or required. - In summer, manages the day-to-day front desk operation in residences this is required for the provision of Residence/Hotel Accommodations for residence students, conference groups, tourist business and summer students. - Oversees the financial management of the Front Desk operations (daily deposits, and journal entries etc.) for the academic year and in summer. - Directly manages five unionized Front Desk Supervisors employees, also responsible for the management of 45 plus part-time student staff members, or 25 full-time student staff in the summer
Dalhousie UniversityFacilities Administration Coordinator
Apr. 2020 - Nov. 2022Active Member: » Fire Safety Committee | Dalhousie University » Open House Steering Committee | Dalhousie University
Dalhousie UniversityResidence Compliance Officer
Sep. 2018 - Apr. 2020Halifax, Canada Area- Maintaining record of Fire Safety documents and knowledge of Halifax Residential fire code - Running monthly reports for Facilities Directors including but not limited to budget reports and maintenance services efficiency - Monitoring student transfers/ arrivals/ departures within residence to ensure all steps are followed and issuing charges where applicable
Dalhousie UniversityTeam Leader & Wedding Coordinator
Jan. 2018 - Sep. 2018As Wedding Coordinator at Dalhousie University, I act as the main contact for our bridges and grooms to help bring their big day together. I work with our Catering team and bar services, as well as our designated Event Assistant to pull together the details required to help their wedding go smoothly
Dalhousie UniversityFront Desk Supervisor
Aug. 2017 - Apr. 2018- Overseeing a staff of 9 part-time student employees acting as the front line for over 300 student residents. - Making regular deposits for differing accounts (building-specific, student cards, miscellaneous sales) and keeping record of all intake and deposit amounts. - Ensuring student staff are equipped with the knowledge and skills to provide the best service to students and visitors to the university. - Interviewing and hiring incoming staff
Ancillary Services | Dalhousie UniversityAssociate Team Leader
Apr. 2016 - Aug. 2017- Worked closely with the Facilities Managers and Conference Operations Manager in order to ensure all requirements and special requests were prepared for conference organizers and guests. - Required the ability to work in a team setting but to be a leader for student staff while building and maintaining strong working relationships. - Compiled weekly financial reports, deposits, and monitoring outstanding accounts. - Time management, customer service, and organizational skills were an absolute necessity as I would often be required to work on multiple tasks, and prepare for arrivals and resolve difficult situations when needed.
Ancillary Services | Dalhousie UniversityCustomer Service Associate
Apr. 2015 - Sep. 2015Dalhousie Ancillary Services- Coordinated and performed check-in and check-out procedures for guests and conference attendees. - Assisting guests with recommendations of activities, restaurants, and other aspects of their stay in Halifax. - Print and maintain reports using our management database (Kx) detailing arrivals/ departures, and housekeeping reports for custodial, linen, and maintenance staff. - Daily tasks included handling and balancing cash float, reconciling sales, and issuing/ filing parking permits.
Ancillary Services | Dalhousie UniversityFront Desk Associate
Sep. 2014 - May. 2017Halifax, Canada Area- Acted as main point of contact for students living in residence, requiring knowing which resources were available from the university to help address issues as they arose. - Played a role in ensuring over that over 300 students moved into and out of the building quickly, and according to procedure. - This position requires strong communication skills, and the use of multiple computer systems such as Kx Student, OneCard, SMS, and POS.
The Bargain! ShopSales Associate
Aug. 2010 - Dec. 2014The Bargain! Shop- Developped strong customer service skills, as well as a basic understanding of sales and service concepts. - Maintained a tidy and attractive store face for customers, and arranging product in accordance with company planograms. - Tasked with choosing an item to suggestive sell in order to increase the average basket price. - Tracked and recorded sales, adjust selling technique, and familiarize myself with the customer trends to ensure an increase in sales.
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