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Work Background
USTManager
May. 2020Chennai, Tamil Nadu, IndiaHandling logistics (middle mile deliveries) call center operations and claims analysis Accountable for direct outbound logistics operations and logistics quality management Performing analytics for final mile deliveries and continuous improvements Tracking trucks schedule delivery to the stores and support center (calls, emails & chat) Home Delivery analytics using MicroStrategy Modelling analytics using Python
Sears Holdings IndiaAssistant Manager
Dec. 2016 - May. 2020Hyderabad, Telangana, IndiaAs an Assistant Manager - Supply Chain Management & Home Delivery Analytics | Feb 2019 - May 2020 Prepared and maintained dashboards of self and 3PL home deliveries Conducted a periodic review of carriers and their on-time delivery percentages As a Senior Team Leader - Supply Chain Management | May 2018 - Feb 2019 Supervised the work of logistics specialists, planners, and schedulers Formulated national carrier and store scorecards for reviews Diligently maintained metrics, reports, and process documentation Senior Team Leader - HR Support Center | Dec 2016 - May 2018 As per criminal background check, made decisions on the applicant's employment Provided reports of the applicant in case of any discrepancies and coordinated with the vendor through a phone Handled performance parameters within the team & also at individual levels so that the customer & internal SLA's met consistently Managed customer disputes due to failed background checks TRANSITIONS HANDLED Completed transition in three weeks with onsite travel for a new call center to be set up Developed SOPs, flow charts, ramp-up plans, and go-live date action planning Efficiently drafted and signed off on SLA and SOPs from the clients Process improvements
AmazonERC senior specialist
Dec. 2014 - Sep. 2015Hyderabad, Telangana, IndiaAs an ERC Specialist, HR Compliance According to the background check made decisions on the applicant's employment Ensured compliance on day one onboarding forms and documents via coordinating with the site HRs Avoided federal fines by performing vigilant testing of completion of I-9 forms within the TAT Made sure compliance standards met for the drug screen and background checks for candidates and current employees TRANSITIONS HANDLED Completed transition in two weeks with onsite travel Formulated SOPs, flow charts, ramp-up plan, and go-live date action planning Drafted and signed off on SLA and SOPs from the clients and managed process improvements activities
Royal Bank of ScotlandTeam Lead - HRSS
Nov. 2011 - Dec. 2013Chennai Area, IndiaAs a Team Lead - HR CAO Meticulously reviewed documents (mandatory & secondary) received from candidates for Pre-Employment Screening (PES) Followed up with vendor for the completion of PES within the stipulated time Escalated and resolved PES failed cases According to the group standard and retention period, maintained employee personnel file Issued warning/promotion/disciplinary action letters, etc. For travel and casual reimbursements of the employees coordinated with Business, HR, and Finance team Once received the confirmation from the recruitment team, prepared offer letters Created Employee IDs (PeopleSoft) for the new joiners Oversaw onboarding and corporate induction of candidates Prepared file movement & destruction schedule with the vendor for terminated employees and for records that have exceeded the retention period NOTEWORTHY ACCOMPLISHMENTS Improved efficiency and subsequently reduced person-hours by designing a tool for automatic generation of offer letters and system hiring, which was earlier a manual activity Reduced the risk for the group by outsourcing the record-keeping of personnel files of ex-employees Won Bronze Award for assistance in transitioning of records while HR system upgradation An active member of implementing system changes for the group (e.g., migration of PS system from 8.9 to 9.1, implementation of Taleo for resourcing, etc.,)
MphasisAnalyst - HR
Feb. 2011 - Sep. 20111. To ensure high quality (HR) procedures were in place. 2. Building on existing systems to create HR tools for better employee engagement. 3. Maintaining various administration program and statistical information relating to the same. 4. First point of contact for employees for any and all kind of queries including and not limited to PF, FNF, Payroll, Compensation and Benefits etc, 5. Partnering will all the backend consult specialists pertaining to HR functions and bring all pending issues of the employees to closure. 6. Audit of Failed Resolution and help coach the team. 7. Zero Escalation to Senior Management 8. Handling the Market Unit towers and ensuring that there are no issues pending from the employees and concerned stakeholders Additional Tasks: a.Handling Payroll activities such as PeopleSoft extraction of Payroll register, input collation, query resolution, IPM input collation, LAAS report, stop pay, pay and grade change report and forwarding it to the Finance team for further perusal. b.Centralized background verification checks for new Joiners, employees and ex employees - New joiners (validation of all documents against the personal document checklist. Check if the new joinee is joining client specific process, accordingly Vendor is instructed to carry out verification. In sufficiency of documents to be identified and follow up accordingly with the relevant On boarding team . Check Vendor acknowledgement of all documents against the case Ref Numbers. Track BV reports within the agreed SLA with the vendors. Co ordinate with the HR basis the report from the vendors. Employees: Client specific verification before the before induction into projects .Ex employee: Vendor verification adverts were mandate;
Wipro BPOSenior Officer
Jul. 2008 - Feb. 20111. Key responsibility is to make decisions on applicant's employment based on their criminal background check. 2. Provide resolution to the queries of HR via phone or email. 3. Coordinate via phone with the vendor providing reports of the applicant in case of any discrepancies in their reports. 4. Validate SSN of the applicant if incorrectly entered. 5. Coordinate with the HRs in case of promotion of associates. 6. Provide resolution to the applicants based on their queries. 7. Training the team on periodic process changes 8. Auditing the work of the team and showing the same accuracy rate to the client. 9. Handling escalations and other kind of queries from the clients or the HRs 10. Manage the performance parameters within the team and also at individual levels so that the Customer and Internal SLA's are met on a consistent basis. 11. Adherence to SLA's along with data integrity and reporting. 12. Responsible for completion of day-to-day work and process flows within the agreed service levels
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