MacTayHuman Resources Operations Manager
Jan. 2023 - Aug. 2024Managed comprehensive HR operations and outsourcing delivery for major clients across multiple industries.
Strategic Partnership:
• Served as strategic HR partner to client leadership teams across energy, oil & gas, and utilities sectors
• Provided guidance on workforce planning, organizational restructuring, and change management initiatives
• Delivered executive reviews, performance dashboards, and strategic recommendations to C-suite stakeholders
Talent Management & HR Operations:
• Oversaw full HR operations for 2,000+ employees under employer-of-record arrangements across multiple clients
• Directed end-to-end talent acquisition, onboarding, performance management, and employee lifecycle activities
• Managed multi-client payroll processing, benefits administration, and statutory remittances with zero service disruptions
Employee Relations & Compliance:
• Managed disciplinary actions, grievances, and conflict resolution in line with Nigerian labour laws and client policies
• Built scalable SOPs for grievance handling, exit management, and employee relations escalations
• Ensured regulatory compliance and audit readiness across all client engagements
Stakeholder Management:
• Strengthened client partnerships as primary point of contact; influenced contract renewals and expansions through trusted advisory relationships
• Coordinated cross-functional teams and external vendors to deliver seamless HR service delivery
• Enhanced HRIS reporting for real-time metrics and data-driven client decision-making
Key Achievement: Drove 100% YoY revenue growth through operational excellence, strategic client partnerships, and improved service margins. Recipient of Customer Centric Award and Leadership Award (2023).