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Work Background
World Health OrganizationICT Assistant
Jul. 2022Abuja, Federal Capital Territory, NigeriaPrimary: Support the ICT Focal Point in providing the services of information and communication technology to WHO Country Office as necessary. Installation, Administration and Maintenance: Coordinate the installation and maintenance of all ICT hardware and software. Ensure uninterrupted and effective ICT services to the office. Install and support LAN/WAN and data communications systems. Maintain, troubleshoot and repair ICT equipment. Perform server backup of data files, maintain disaster recovery procedures, maintain security of the ICT infrastructure, inventory of ICT equipment and software. Administer software and updates, liaise with other UN agencies and external partners on ICT matters where necessary. Reporting: Report monthly on informatics equipment inventory, weekly unit activity, ISP performance, network and gateway performance. User and Administrative Support: Primary Helpdesk Support for the country, handling all tickets on ServiceNow platform. Provide in-house training/assistance to staff on usage of equipment (computer accessories), programs (software); Assist in the implementation of database applications and other computer programs; Coordinate the activities of external consultants, setup Video-Teleconferencing for small and large hybrid gatherings, and perform other duties as assign.
World Health OrganizationHelpdesk Technician (North-West Zone)
Aug. 2019 - Jun. 2022Kano, NigeriaStand as the first line of ICT support to all WHO states within the zone. 2. Maintain and troubleshoot Local Area Network related issues for voice, data & Power, internet connectivity/Email challenges, Desktops and Laptops hardware related problems, all computer software related problems, all user accounts for accessibility, password recovery and ERP log on 3. Assist with deployment of ICT infrastructure within the zone 4. Diagnose and determine all printers, Scanners and Photocopier related problems, diagnose and monitor performance of all UPS, Inverters and Stabilizers 5. Support meetings, trainings and Seminars with all ICT related requirements 6. Generate periodic reports of the status of all ICT related issues within their zone 7. Engage in regular ICT capacity development and training for staff within the zone 8. Support and monitor all ICT disaster recovery initiatives as it relates to states in the zone 9. Identify ICT requirement gaps within the zone and Provide adequate assessment reports. 10. Execute detailed requirement gathering for infrastructure deployment and projects in the zones; Principally assigned to me under the team: Monitor ISP and Security Gateway for downtimes and other issues, follow up with downtime escalations. Assign tickets to responsible persons as they come into the service desk ticketing system and document KPI. Manage network device health dashboard, including MFPs and other printers, give feedback.
Gowans Microfinance Bank LimitedICT/Customer Service
Mar. 2019 - Jul. 2019jos, nigeriaTroubleshooting hardware, software and network devices Attend to customers and solve issues. Assigned to reconcile ATM settlement account and General Ledger, send monthly e-statements to specific customers, register Biometric Verification Number (BVN), process disputes and dispense errors.
ECWA Seminary Church JosAdmin Assistant
Feb. 2018 - Mar. 2019Jos, Plateau, NigeriaSecretarial duties. Assisting the technical team in general maintenance. Typing and editing of weekly bulletin, website management, sermon video editing, uploads and transcription. Procurement, installation and maintenance of hardware, software and networks, etc.
Jirkur ChambersTemporary Assistant
Oct. 2017 - Oct. 2017Maiduguri, Borno StateWorked as temporary secretary, assisting Principal Counsel in typing and editing of legal documents. Assisted the legal secretary in other matters
MERCY CORPS, NIGERIALEARNING SPACE COORDINATOR
Mar. 2017 - Oct. 2017Maiduguri, Borno StateENGINE model/Learning Space Coordinator for program, Educating Nigerian Girls In New Enterprises (ENGINE). Volunteer program
Kiddies Creative SchoolGrade Teacher
Jan. 2016 - Dec. 2016Jos
Harrisoft Technologies LimitedIntern
Sep. 2014 - Feb. 2015JosWork Experience Scheme Coursework
Booster Base Nigeria LimitedManager
Aug. 2010 - Oct. 2011JosManagement and administration of ICT projects, review of papers and general updates
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