Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
FoundeverCustomer Services Specialist
Mar. 2024Italia
The H'All Tailor SuiteFront Desk- Guest Service
Nov. 2016 - Sep. 2024Rome Area, ItalyEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Excellent problem solving skills Knowledge of key customer database management software Count and balance audit paperwork and cash float at the end of each shift Managing business transactions
WFS GROUND HANDLING SERVICES LIMITEDCheck in and boarding agent presso Worldwide Flight Services (WFS)
Jan. 2016 - Nov. 2016Fiumicino airport -ROME
PokerStarsAccounts Assistant - ePayments
Mar. 2011 - Aug. 2014LondonDealing with credit card/ online wallet/ bank wire transactions Processing deposits and withdrawals of player funds Managing customer accounts. Monitor and ensure that all customers are in compliance with the terms of service, especially within the PokerStars country based licenses (.FR, .IT, .ES, .DK, .EE, .BE, .GR) Checking IDs and Identities based on documents provided by customers
IMS HealthOperation Analyst
Jul. 2007 - Sep. 2010London, United KingdomIMS Health provides pharmaceutical intelligence, providing information and consulting services to the healthcare market Provide client support within the Service Centre for our global Product Portfolio Monitor and analyze client contact to detect anomalies and problem areas Develop and improve understanding of our products and services Provide guidance and support to clients Research, analyze and respond to client inquires that are routine in nature Where agreed, take responsibility for maintaining and growing revenue from existing services Build effective business relationship with defined clients, developing and demonstrating an in-depth understanding of their potential business Learned to be a pro-active individual with a pragmatic approach towards dealing with challenges
RONIN COORPORATIONMarketing Research
Aug. 2006 - Jul. 2007Conducted marketing and market research services to help clients uncover new markets. Introduced new products and services within the IT industry. Developed new channels and pricing models and leveraged core capabilities. Worked on a large project commissioned by IBM
Orange Business ServicesCustomer Support - Helpdesk
Sep. 2005 - Jul. 2006London, United KingdomManaging established customer’s products from a support point of view Dealing with inbound phone calls from customers in order to meet global service level agreements relating to answer responsiveness and abandon rates To be the customer advocate and have the ability to diffuse difficult situations To open fault reports for customers in order to begin the process of restoring service to customers To ensure calls are allocated a proper severity as per Case Excellence guidelines or customer’s business impact To liaise with other relevant departments when inadequacies in data or compliance are experienced To monitor all cases opened, understand the Escalation process and action as necessary. Provide continual updates, depending on the severity and the SLA, to the customer in order to meet contractual and performance objectives
Intch is a Professional Networking App for the Future of WorkSee more people like Graziano on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
28
Finance Analyst @ Thermo Fisher Scientific
15
Business Owner
16
Consultant
523376 people
28
Finance Analyst @ Thermo Fisher Scientific
15
Help Desk Specialist @ Huntington Ingalls Industries, Inc.
15
Administrative Business Partner @ Google