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Work Background
ADTRAV Travel ManagementGroup Air Coordinator
Oct. 2022
Advance-EstheticCustomer Service Manager
Aug. 2022 - Oct. 2022Dallas-Fort Worth Metroplex
Hummingbird EstheticsMedical Aesthetician / Owner
Jun. 2021Tulsa, Oklahoma, United States
Advance-EstheticInside Sales Representative
Jun. 2021 - Aug. 2022Dallas-Fort Worth Metroplex• Initiate sales process from leads, schedule appointments, conduct initial consultations • Close sales by building rapport with potential patients; explain product and service capabilities; overcome objections; prepare financing contracts when applicable • Expand sales in existing accounts by introducing new products and services • Create client retention by upselling additional products and services. • Recommend new products and services by evaluating current aesthetic treatment processes • Educate customers on subjects such as Hydrodermabrasion, Cavitation, Radio Frequency, Microcurrent, Mesotherapy, Compression Therapy, Cryo Therapy
PigTracksOperations Manager
Mar. 2019 - Jan. 2021Tulsa, Oklahoma Area
TD WilliamsonIn-Line Inspection Scheduler
Mar. 2013 - May. 2018• Performed all functions of commercial operations to support quotation, order entry, and scheduling functions for Global Pipeline Integrity Division • Communicated with customers, field personnel, Sales, and Project Managers in order to maintain project progress • Established and implemented scheduling metrics that monitored key inputs and outputs relative to tech utilization • Coordinated and scheduled Field Technicians and tools for In-Line Inspection (ILI) projects • Extracted, organized, and consolidated run addition and change requests from external and internal customers • Communicated run schedules with customers, Service Center personnel, Project Managers (PM), and Management • Input and maintained customer data in database applications (Jobs Database/FSA/CRM) in an accurate and efficient manner • Ordered gauge and cleaning pigs or other services as required • Completed Field Technician Run Reports (FTRRs) by updating key data in the internal systems • Created quotations and processes orders in Microsoft Dynamics CRM Software, • Verified orders against quotations and completed quote-to-order process in CRM ensuring accuracy of pricing and part numbers • Developed excellent understanding of company ERP Systems, including JobsDB, FSA, CRM, and made recommendations for systems improvement • Took initiative for continuous improvement in processes, work instructions, training materials, and communicated them with management and team members. • Ensured data entry gaps were managed and eliminated • Referred customer inquiries to proper Sales and Operations personnel • Served as back-up support to other Services Coordinators and Inside Sales as needed • Assisted with periodic management operations reporting • Ran reports for and sent other relevant information to Data Analysis, Project Management, and Sales • Provided project necessities to Project Managers and Regional Managers
Omni Air International (OAI)Travel Coordinator
Sep. 2006 - Mar. 2013• Analyzed Crew Schedules / Plans to find efficient ways to assign travel/schedule Crew Members • Ensured all profiles are up to date, trained company new hires on how to use RESX, acted as point of contact for any issues with Frequent Travel numbers and issues with RESX • Ran daily reports for accuracy of crew schedules and hotels • Worked with Operations Training Management in securing room blocks for training events as well as booking travel and transport in the most cost effective manner possible • Reviewed commercial airline contracts as well as commercial airline spend to find efficient and cost effective way to support contracts and individual traveler while taking advantage of cost saving “perks” • Built excel spreadsheets to track daily, monthly, quarterly travel per crew member • Directed contact with Airline reps on issues such as seat assignments, Status Match, Upgrades, etc. • Worked with Travel Manager on multiple Rental Car contracts to determine which is more cost effective • Secured Air, Hotel, Transport, Visas/MASS for Crew and Omni Air Personnel
Integrity Home TeamRealtor / Assistant to Broker
Dec. 2003 - Jul. 2005• Set up files and maintenance for Foreclosure Listings received from Mortgage companies • Gathered information on property and former owners through Utility companies, Court Dockets, and Title Companies • Set up files and maintenance on properties under contract • Kept contact with other Realtors, Buyers, Mortgage Companies, Inspectors, Contractors and Title Companies until property has closed
Carlson Wagonlit Travel - Formerly Navigant InternationalTravel Agent
Jul. 1994 - Sep. 2003Onsite VIP Corporate Travel Agent – Austin, Texas 2001 to 2003 • Secured air, hotel, car and rail services for Executives and VIP Customers (Domestic and International) within the guidelines of the customers Corporate Travel policy. • Worked closely with vendors (Airlines, Hotels, Car Rental Companies, Private Car Services) to secure negotiated rates for services for all offices (Foreign and Domestic) • Coordinated with Travel Manager in regards to setting guidelines for Executive/ VIP Travel and continually monitoring that policy is followed and kept current • Utilized Corporate Jet when appropriate due to cost/time constraints and monitoring costs of use (Use of Corporate Jet versus Commercial Air) • Provided help in securing contracts for Group/Meeting Travel (Domestic and International) • Acted as liaison between Customer and Vendor to settle Customer Service issues promptly • Submitted Weekly ARC Report for On-Site. Onsite Senior Corporate Travel Agent – Austin, Texas 1998 to 2001 • Secured air, hotel, car and rail reservations • Planned for Recruiting/Marketing, Incentive Travel, Groups (Domestic and Internationally) • Worked closely with Recruiters to secure Travel, Visas, Corporate Housing for International New Hires (Trilogy India) Corporate Travel Agent – Global Travel Center – Santa Ana, California 1996 to 1998 • Secured air, hotel and car reservations as needed to travelers • Worked closely with vendors to resolve urgent issues for travelers • Served as back up for national accounts
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