Caroline Spencer - Creative Project Manager (freelance),

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Work Background

Spencer HouseholdFamily Manager

May. 2024Taking time to focus on the most important role I’ll ever play - being a momma to my sweet girl.

Emblem CreativesFreelance Senior Project Manager

Mar. 2024 - May. 2024Operating in a dual role as Program Manager across Emblem and Client projects as well as Project Manager for Emblem specific initiatives

Elevance HealthDigital Product and Strategic Initiative Director, Program Management

Jul. 2021 - Oct. 2023Indianapolis, Indiana, United States- Portfolio lead for Commercial Gen AI and LLM initiatives managing data science, engineering, and third party consultants - Strategy + Product Growth lead for TeleHealth OS platform sales, implementation, customer success, and customer support opportunities as we scaled from pilot to established product. - previously responsible for surfacing competitive intelligence across the organization

ICF NextAssociate Director Client Services

Dec. 2019 - Jul. 2021Greater Chicago Area

FjordLead, Program and Project Management

Nov. 2018 - Nov. 2019Greater Chicago Area

FjordAssistant Manager, Program and Project Management

Jan. 2015 - Oct. 2018Greater Chicago AreaKey Responsibilities and Experience: Developed and implemented a working styles process for project kickoffs that promotes empathy, unity and accelerates team alignment Has in depth knowledge in the financial, airline, logistics, and utility industries Has in depth experience with digital product creation, research, user testing, product strategy, mobile web redesign, and change management Utilizes Design thinking methodologies Responsible for upholding standards and best practices methodologies Responsible for creating lasting relationships with client and internal stakeholders Manages internal team tasks against the project plan utilizing a variety of approaches including agile Responsible for the development of Scopes/Statements of Work, estimates approaches and resource plans Develop, implement and manage the project plan Responsible for resource allocation in conjunction with the resource manager Day-to-day management of projects from initiation through implementation and deployment Manage change and evaluate risks to assess potential impacts on project delivery Communicates status of project to the project team, studio leadership and client Tracks and reports project run rates and financials to monitor project health Contributes to the creative process by being one with the team, assessing feasibility of the proposed solutions, recommending new technologies, methods, etc Ensures changing resource and project requirements are communicated to the appropriate parties Ensures all change management documentation is executed and understood by all team members Oversee the project team’s activities to guarantee overall quality of work aligns with client expectations Cultural Contributions: -Lead bi-monthly studio-wide recurring event which fosters growth and collaboration across studios -Plans and executes seasonal studio activities and events -implemented a new hire announcement that is now used globally by the company

FjordAccount Executive

Jul. 2013 - Jan. 2015Chicago, IL

Acquity Group, part of Accenture InteractiveProject Analyst

Jun. 2012 - Jul. 2013Chicago, IL-Responsible for quality and client satisfaction -Perform operational tasks such as staffing and resourcing -Estimate for and contribute to new business pursuits -Co-write Statements of Work and key client documents -Leverage structured project management techniques to effectively manage digital projects and deliver quality results on time and within budget. -Manage and motivate the diverse skills and personalities required to produce cohesive and engaging experiences that produce results -Utilize project logistics to effectively coordinate small to large-scale digital projects across multiple disciplines -Work collaboratively with internal marketing team to better Acquity's brand -Manage teams through all multiple disciplines: define, creative design, front-end development, and hosting -Member of the Culture team that helps to define and enrich Acquity Group creative culture -Participate in weekly territory calls that discuss current and potential business opportunities

Victoria's Secret PinkBrand Advocate and Campus Representative for Purdue University

Jul. 2011 - Jun. 2012West Lafayette, IN*Selected as one of the top 5 PINK campuses based on event success, social media growth, and creativity -Work collaboratively to plan, promote, and execute events -Hire and manage a team to assist in promoting new products -Utilize social media to raise brand awareness -Build relationships with licensing directors and important campus figures

Leo BurnettAccount Management Intern

Jun. 2011 - Aug. 2011Chicago, IL*Winning Intern Team for Mean Stinks! An intern campaign competition. Marlboro -Researched the target consumer’s interests and lifestyle -Assisted in developing ideas for new mobile initiatives and promoting brand awareness -Mediated between the client and the creative teams -Executed procedural strategies Secret Deodorant's Mean Stinks Competition -Worked with a team of fellow interns to develop a new campaign -Coordinated research and current brand values to create new goals -Analyzed and developed the logistical process of the campaign -Executed campaign ideas for real-world examples

Purdue University- Dr. Erina MacGeorge and Kristi WilkumCoding Assistant for Miscarriage Support Research

Nov. 2010 - Feb. 2011-Analyzed and coded the quality of supportive messages using Burleson's person-centered coding scheme -Worked independently and within a team to maintain coding standards

Purdue University- Graduate Food Science ProgramStudent Assistant

Jan. 2010 - May. 2011-Provide technical support to professors and graduate students -Work routinely with Microsoft Excel and Access