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Work Background
E- CommerceManaging Director
Sep. 2017World
Citation Professional SolutionsBusiness Development
Mar. 2016 - Jul. 2020Belfast, United KingdomWe help over 16,000 businesses with the essential support they need to grow and develop. Our mission is to help businesses be the very best they can be. And, by providing 24/7 support, practical advice and an online platform bursting with useful tools, we aim to take the strain from all business owners and managers – leaving them to do what they do best; run their business. This year, Citation celebrates 20 years in business - and it's been an amazing two decades of growth, investment and development to get us to where we are now - one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. The turning point of Citation's growth came when the company was acquired by ECI Partners in 2013, and Chris Morris was introduced as CEO. Since then, Citation has acquired Bibby Consulting Support Ltd (2013) and leading ISO provider, QMS International (2015). In February 2016, Citation was acquired from ECI by private enquiry firm HgCapital, who have a background of investing in high growth companies with a loyal and diversified client base. In February 2016, Citation was named for the second year running as one of the UK’s Top 100 Best Companies to Work For by The Sunday Times. Ranking 59th this year which is a climb up of nine places from our 2015 position of 68th, this is an incredible achievement from all our colleagues. The ever changing legislation, complex procedures and regulations don't seem to make it easier for small to medium business owners, who don't have the luxury of internal HR & H&S Management. Citation provides bespoke solutions for : Contracts of Employment, Employee Handbooks, Employment Tribunals, Discipline, Grievance, Redundancy, Sickness/Absence, Performance Management, Appraisals, Sub Contractor service agreements. H&S Policy, Risk Assessments, Method Statements, Fire, Manual Handling Training, Tendering for contracts, PQQ's, CHAS, Safe Contractor, Construction Line.
YellDigital Marketing Consultant
Aug. 2011 - Aug. 2016Belfast, United KingdomResponsibilities include recommend first class marketing solutions for SMEs throughout the UK, using a combination of old and new media - using presentation software and various sales techniques via telephone, online presentations and organising face to face appointments.
RIASSales Assistant
May. 2010 - Jul. 2011BelfasTrained and qualified as an Insurance Sales Assistant, working in the demanding environment an Outbound Sales, I constantly exceeded Sales, Revenue and Quality targets every month. My previous six month review (October 2010) outlined a performance of 152% of Sales (Year to date), 135% of “Add on Revenue” and 360% Quote to Contact rate. (All Figures are included in CV.) My last four months saw me progress to the internet sales teams, again exceeding targets.
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