Mohamed Ekwass

Training & Quality Manager @Concentrix Corporation

Personal AssistantAssistantCustomer ServiceTelemarketerOutbound Sales SpecialistSales RepresentativeSupport SpecialistCustomer Support RepresentativeCall CenterSoft Skills TrainerMarketing DirectorFounderSales ManagerEducationSales & BizDevBusiness OwnerMarketingStartup Founder

as the Training & Quality Manager at Concentrix Corporation, spearheaded the development of an innovative training program that increased employee productivity by 30% within its first year of implementation. Under my leadership, the quality assurance team achieved a record-high client satisfaction score of 98%, earning the company the prestigious Global Excellence Award in Customer Service. I also pioneered a cutting-edge digital learning platform that reduced onboarding time by 40%, significantly enhancing the overall efficiency of the training process. Our strategic initiatives have been instrumental in positioning Concentrix as a leader in industry standards and best practices.

People also viewed

Carolina Wright

Teacher @Elementary School

🎓 StudentConsumer IndustryCustomer Service+13 tags

Larry Saint Germain

Real Estate Consultant @Saint Germain Real Estate Consulting

🧨 Consulting

Korrin Cleaver

Human Resources Manager @CISCO

Bishan Singh Rawat

Manager @Genpact India Pvt Ltd

Call CenterSupport SpecialistFinancial Analyst+2 tags