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Work Background
Customer Success Associate
RuangguruCustomer Success Associate
Jan. 2022Sleman, Yogyakarta, Indonesia- Become a bridge for customers by consolidating feedback from customers to gather insight & receive input, suggestions, and initiatives to align with company goals - Perform data entry on the system - Alligned any project or report to stakeholder - Solve problems and provide solutions to students - Helping students develop a growth-mindset and providing support to students - Encouraging students in using products, features, and maintaining strong relationships with customers - Providing satisfying experiences to customers related to the company's products, especially in the context of learning experiences (onboarding, learning, consulting & off-boarding)
Customer Service Officer
PT. Tiki Jalur Nugraha Ekakurir (JNE)Customer Service Officer
Apr. 2018 - Dec. 2021Karanganyar, Central Java, Indonesia- Responsible for creating a delightful customer experience. - Perform services to customers related to company products - Analyzing customer information related to service and product reports - Manage administration and data entry on computer systems - Checking the condition and estimation of the product journey and handing over the product that will be received by the customer
Student Intern
Dinas Perhubungan Kabupaten KaranganyarStudent Intern
Jul. 2017 - Aug. 2017Karanganyar, Central Java, Indonesia
Entrepreneur
Noor Olshop SoloEntrepreneur
Aug. 2015 - Jan. 2018Karanganyar, Central Java, IndonesiaSeller, Home-made fashion on online shop at Shopee and Tokopedia
Retail Store Manager
Purnama MartRetail Store Manager
May. 2014 - Aug. 2016Karanganyar, Central Java, Indonesia
Retail Cashier
Purnama MartRetail Cashier
Mar. 2012 - Apr. 2014Sukoharjo, Central Java, Indonesia

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Data Entry & Customer Success Mastery
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