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Work Background
Liberty Latin AmericaOSS/BSS Solution Architect
Sep. 2022Panamá, Panamá
QvantelBSS Solution Architect
Mar. 2021 - Sep. 2022Medellín, Antioquia, Colombia
EricssonE2E Solution Architect
Apr. 2017 - Mar. 2021
EricssonTCRM Solution Architect
Jul. 2015 - Mar. 2021Peru
StefaniniSiebel CRM Thecnical Leader
Jan. 2014 - Jun. 2015Latam• Lead and coordination of the Tigo (Millicom International Cellular) phase II implementation with latam processes, analyzing business requeriments and team coordination to ensure the quality work • Scope Management, Risk prevention and Team coordination with 12 people on the team •Technical Leader and follower of the developments in Latam area including integration with legacy systems • Implemantion and Go-Live of the phase II project in Honduras: o Implementation of the Service Request module configuring List of Values and scalation processes using Workflow Policies o Implemantation of 23 post-sales processes like the 360 view of the client with more than 50 integration of querying legacy information that is not in Siebel o Go-Live and support • Phase II implementation in El Salvador o Implementation of 8 critical processes with the corresponding integrations o Order Management configuration to ensure the functionality of the PVS and OSM • Phase II implementation in Paraguay o Implementation of the Service Request module with all the ticket typing and workflow policies o Implementation of the PVS system (Legacy Business Rules Validations) o Implemantation of post-sales processes actually in QA enviroment
StefaniniSiebel CRM Senior II Developer
Jan. 2013 - Dec. 2013Latam• CRM Phase II with a pilot Project with Change Number requests. Configuration of Order Management module in Siebel with the client needs such as: o Rebuild the sales process using Order Management vanilla o Configuration and modification of vanilla workflows according the client needs like new fields, Asset transactions as Modify, Suspend, Resume and Disconnect. o Development of integrations with no Siebel systems like query available numbers from a legacy environment, validate the data and business rules and order submit to provisioning the change. Integrations built with EAI components o Configuration of Run-Time Events and State Models o Workflows deseing and development and eScript code using Business Services • Responsible of Tigo Paraguay in the Production support o Migration of the post-sales processes and prepare the enviroments to the Go-Live o Support and stabilization o Coordination of the new requirements, estimation and development of them o Planning and coordinate the development team
StefaniniSiebel CRM Senior Developer
Nov. 2012 - Jan. 2013ParaguaySenior Developer II - Regional Tigo • Configuration and management of regional product catalog, fixed and mobile services in the 8 Tigo operations in Latin America • Development and configuration of price lists to support regional catalog • Migration between environments of the product's workspace • Migration of price lists and product definition through ADM Data. • Responsible for the support and management of the operation of Tigo El Salvador • Management requirements step between environments, compilation and resumption of applications. • Configuring and troubleshooting Post-sales processes, configurations Applets, Business Components, Virtual Business Components, Business Service, Workflows, Runtime Events, email templates. • Administration, management and support for the "Go live". • Server configuration
everisSiebel CRM Consultant
Apr. 2011 - Nov. 2012Siebel CRM Consultant
everisSiebel - Sales
Apr. 2011 - Nov. 2012UNE TelecomunicacionesOracle Siebel CRM functionality: - Applet Configuration - Server Scripts - User Properties configuration - Workflow deseign and deployment - Business Services - EAI configuration - Entities: Contacts, Account, Quote, Opportunitty, Service Agreement, Activities, Profiles, Orders, Assets.
NeorisOracle CRM Leader
Jan. 2010 - May. 2011Strategic Consulting, including business plan & sales strategy development. Working with Oracle Applications based on best CRM practices.
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