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Work Background
ALEXBANKSenior Business Analyst & Customer intelligence CRM
Jul. 2015Cairo, Egypt• Contribute to CRM annual plan and help in driving the figures of CRM to exceed the group average KPIs for the first time (contact coverage ratio & Sales driven Through CRM). • Give a Training to MIS New members in the team. • Monitor and study products portfolio trends and give feedback and analytics to stakeholders. • Develop an interactive dashboards for Retail assets and liabilities products which helps in tracking and effectively monitor and evaluating products performance. • Create statistical and predictive models for Retail division using different data mining tools such as SAS enterprise guide • Next best offer Implementation in Alex bank leading to increase the sales of retail campaigns. • Built MIS reporting based on SAS for Retail Division from CRM & Finacle “core banking system” databases (i.e. retail products portfolios and retail campaigns results). • Weekly and monthly reports preparation such as “branches score card” to track the performance of branches network regarding sales as well as customer interaction measurements. • Participated in customer’s data cleansing project including (Mobile numbers and ID numbers) • Handling CRM reports required by Intesa SanPaolo Group. • Had a Training Course “CRM Boot Camp” In PBZ Bank Zagreb,Croatia
IPSOS "South Africa"Data Processing Executive
Apr. 2013 - Jul. 2015Cairo, EgyptHandling several basic analytic tasks including data correctness/validity checks, editing/creating data processing scripts and delivering the required output using a variety of tools and statistical techniques. Processing and analyzing data using statistical packages mainly SAS,SPSS and Dimenssion. Training junior staff, supervising and assisting them in planning and prioritizing. Providing technical support to other team members solving issues and queries. Designing and implementing processes that ensure the data processing team deliverables meet quality standards. Handling complex projects from technical and project management perspectives.
Synovate South AfricaJunior Data Processing Executive
Jul. 2010 - Mar. 2013
SynovateData Base Administrator
Jul. 2008 - Jul. 2010Cairo, Egypt
Barclays Investment BankSales Representative on branch
Jan. 2008 - Jun. 2008
LufthansaAccountant
Sep. 2006 - Dec. 2007
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