Keyur Patel

User support technician @Supership

• Provide technical support for desktops, laptops, printers, scanners, label printers, mobile devices, and WMS terminals. • Install, configure, and maintain hardware/software for warehouse and office operations. • Respond to support requests via phone, email, ticketing systems, and in person. • Support implementation of new tools including WMS, shipping software, and barcode systems. • Manage user accounts, permissions, and access credentials. • Troubleshoot basic network issues and escalate complex problems. • Track, label, and maintain IT assets. • Create internal documentation and provide onboarding/training to new users. • Identify recurring issues and recommend long-term solutions. • Ensure data backup processes and IT security compliance.

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IT Support Specialist: Tech Support & Systems Management

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