Monika Kaczor

Business Development

MarketingCall CenterDatabase CoordinatorInterior DesignerCall Center SupervisorCall Center Trainer🐦 DesignCustomer ServiceEducationClient Relations SpecialistChat SupportCustomer Care SpecialistCustomer Retention SpecialistService Quality Manager🎓 StudentData EntryArchitectDocument Processor

I am a trilingual business development and international sales professional (Spanish, English, Polish) with over 15 years of experience expanding markets, building client relationships, and driving growth across diverse industries. My career began in the UK food sector, where I specialized in gourmet and niche products including Spanish and British cheeses. This early experience gave me a strong commercial foundation in international trade, product positioning, and client engagement. I later transitioned into higher education admissions at IE University, where I successfully managed international recruitment and enrollment processes. I achieved a 45% conversion rate while overseeing compliance for students from 160+ nationalities, supported by more than five years of CRM expertise. This role strengthened my skills in consultative sales, multicultural communication, and process optimization. In parallel, I have led business development initiatives in luxury and lifestyle sectors, including sales and marketing for a prestigious stud farm and relocation services for high-profile clients. Earlier in my career, I also worked in landscape architecture and design, delivering boutique hotel and corporate projects for clients such as Disney and Ericsson—experience that adds a creative and customer-focused perspective to my business profile. Today, I bring a proven track record in business development, international sales, and admissions management, with the ability to connect with multicultural audiences and grow premium brands across global markets.

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