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Work Background
Calabria Family WinesCellar Door Assistant (Casual)
Jan. 2021 - Jan. 2023Responsibilities:
• Promptly welcome customers, and deliver well-informed, uniform, and precise wine tastings
aimed at enlightening visitors about the family's heritage, local vineyards, wine varieties,
cumulatively resulting in a captivating guest experience
• Carry out various daily tasks at the Cellar Door, including handling transactions, restocking
wines, preparing orders, and taking care of general cleanliness. Additionally, assist with kitchen
responsibilities and food prep when required
• Assist with Cellar Door events performing tasks such as check-in, tours, setup, customer
service, activity support, safety awareness, and clean-up
Collier & Miller Pty LtdCorporate Services Coordinator
Jan. 2015 - Jan. 2025Responsibilities:
Management, coordination and collaboration
• Oversee and guide the corporate services/ administration team
• Manage workflows across various operational teams and departments
• Collaborate with and guide other teams throughout various aspects of the business
Budget Management, Finance & Accounting
• Create and manage business budgets
• Track expenses, monitor expenditure, and identify cost-saving opportunities
Stakeholder management and partnership
• Liaise with agencies and vendors to ensure seamless collaboration
• Cultivate and maintain relationships with partners and influencers
• Vendor and supplier relations including negotiating and managing contracts
• Relationship management to ensure timely deliveries and favourable terms
Strategic Business Management
• Prepare advice, recommendations and reports for the General Manager and Executive on key
issues impacting the business including operations, finances, human resources and marketing
• Manage internal and external communications, including emails, letters, and phone calls
• Distribute sensitive information and announcements to staff and stakeholders
• Compile and analyse data (including GA4) to generate reports
Project Management
• Lead, collaborate and contribute to special projects across the organisation
• Manage project schedules and allocate resources effectively
Policy Development and Implementation
• Collaborate and contribute to the development and implementation of company policies
• Train staff on company policies, compliance and best practices
Human Resources
• Develop and implement effective recruitment strategies
• Manage recruitment processes including interviewing and hiring of candidates
• Manage onboarding and orientation processes for new staff
• Plan and execute employee engagement initiatives and events
• Monitor employee feedback and work with Senior Management to develop and implement
improvements
• Develop and implement HR policies and procedures
• Ensure compliance with laws and legislation
• Communicate policies to employees and provide necessary training
Training and Development
• Collaborate with senior management to identify training needs across the company and
organise relevant training programs
• Plan and execute initiatives for skill enhancement and career advancement
• Monitor and evaluate the effectiveness of training programs
Legal Compliance
• Keep the company current and compliant with award modifications and legislative updates
• Coordinate legal matters related to employment contracts, terminations, etc
• Ensure compliance with workplace health and safety regulations
• Develop and implement workplace health and safety programs
Marketing
• Assist in developing, executing, and monitoring marketing strategies and campaigns
• Conduct research, analyse data, and prepare reports to inform and recommend effective
marketing strategies, presenting findings to management
• Develop various campaign elements across multiple marketing channels, including content
creation, design, and distribution
• Lead digital marketing efforts, including SEO, SEM, managing social media accounts and online
advertising
• Collaborate on optimizing website content and user experience
• Coordinate and promote campaigns, trade expos, and product launches
• Collaborate with various teams to ensure successful event ad campaign execution
• Create and implement company brand guidelines, including development of supporting policies
and documentation
Customer Engagement
• Support customer engagement initiatives, such as loyalty programs or feedback collection
• Respond to customer inquiries and feedback on various marketing channels
Business and Office systems
• Oversee day-to-day office operations to ensure smooth functioning
• Organizational support to the General Manager, Executive and Senior Management
• Identifying opportunities to streamline processes
• Manage office facilities and supplies, including equipment maintenance
Collier & Miller Pty LtdAdministration Officer
Jan. 2011 - Jan. 2015Responsibilities:
• Overseeing the daily operations of the office, ensuring a smooth and efficient work environment
• Managing office supplies, equipment, and inventory levels, and restocking as needed
• Assisting in budget management, tracking expenses, and preparing financial reports.
• Assisting with HR-related tasks, such as onboarding, employee records, and payroll
• Inputting data, generating reports, and providing basic analysis as required
• Drafting and formatting documents, presentations, and reports for General Manager or Senior
Management
• Providing administrative support for various projects and initiatives across the business
• Providing basic technical support for office equipment and software to the business
• Coordinating travel arrangements for employees and management when necessary
• Contribute to all accounts payable and receivable functions
• Undertaking miscellaneous tasks and assignments as needed
Collier & Miller Pty LtdTrainee Receptionist
Feb. 2010 - Jan. 2011Responsibilities:
• Welcoming visitors, clients, and employees to the organization in a friendly and professional
manner
• Managing calendars and scheduling appointments for meetings, interviews, and other events
• Receiving and distributing mail, packages, and deliveries to the appropriate individuals
• Keeping the administration office tidy, organized, and presentable
• Offering general information about the business, its services, and its personnel to visitors and
callers
• Providing administrative support, such as data entry and filing
• Responding to inquiries via phone, email, or in person and directing them to the appropriate
resources
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