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Work Background
TargetICQA Leader
Nov. 2025
TargetOperations Manager
Dec. 2022California, United States•Successfully launched Target's largest Flow Center (T-3856), leading the onboarding and training of Outbound team members. Designed and implemented training materials for problem solvers and refined Outbound Standard Work processes. •Currently managing a team of 156 Warehouse Workers and 4 Merit Team Members. Mentored 3 managers and promoted 8 team members to elevated roles within one year, fostering leadership growth and team development. •Developed advanced planning and staffing tools, reducing labor costs by 13% through strategic forecasting and resource optimization. • Spearheaded the implementation of a High-Performing Work System, leveraging STAR model analysis to enhance floor standards, resulting in a 205% productivity increase by the end of 2024. •Advocated a "Safety First" culture through comprehensive training and accountability measures, achieving zero (0) Major Incident Reports (MIR) in 2023. •Partnered with Inventory Control and Quality Assurance (ICQA) to eliminate defects, reducing quality errors from 88% post launch to 0% by the end of 2023. •Maintained 100% on-time performance for shift executions, setting records for the highest number of trailer closures (50) and cartons shipped (45k) in a single day across four shifts. •Designed and implemented damage racks and bins, streamlining workflows and reducing team member travel time by 240 minutes per shift, enabling the processing of 320 additional units daily. •Provided cross-site support for Target's Logan, NJ Flow Center (T-3857), assisting with the adoption of standard workflows and conducting leadership training on systems, audits, and Gemba walks.
AmazonArea Operations Manager
Jun. 2020 - Dec. 2022Staten Island, New York, United States•Directly supervising 110 Associates in a single shift; responsible for leading and developing team, communicating policies to associates, working as a primary information source for them, maintaining compliance and consistency, and taking corrective actions when needed. •Contributed to shipping record-breaking 450K units in a single shift and making team top-ranking among regional facilities during Christmas peak season in 2020. •Utilizing Excel Live Matrix and Amazon Real-Time Data to analyze volume forecasts, labor plans, and production costs to make critical decisions for operations within budget. Strategic planning and calculated forecasting reduced operational defects and labor costs and made a 6% improvement in YoY comparison. •Communicating with HQ-based planning team, other Amazon facilities, and truck management team to ensure timely and uninterrupted delivery. Constantly executing shifts with 98% on-time shipment of total volume. •Supporting safety programs and OSHA compliance on making work areas safe for associates and truck drivers; it helped to execute shifts with below 1% monthly safety incidents. •Developed High Performing Work System based on STAR model analysis and led projects on implementing them across outbound departments; it improved work standards on floor and increased productivity by 3%. •Coordinating cross-functional programs to train associates on multiple paths and guide them to different career and education options within organization; directly trained two Area Managers and three Process Assistants during their onboarding periods; promoted and trained nineteen associates to Process Guides and Zone Captains.
BASF WATSON BOWMAN ACMEInventory Coordinator
May. 2019 - Mar. 2020Buffalo/Niagara, New York Area•Coordinated warehouse operations by managing inventory data, purchase orders, and customer information through database management tool SAP ERP. Managed information accuracy rate close to 100%. •Controlled proper scheduling of all outgoing products in an orderly manner; maintained follow-up with delivery partners, vendors, and clients and ensured on-time delivery along with maintaining quality standards. •Worked with operations and marketing teams in a cross-functional setting to analyze best package deals for clients based on their demand, budget, and location aligned with our available inventories. •Managed Outlook and operated a multi-line phone system daily; delivered accurate information to clients, executives, and warehouse teams for inquiries related to products, project types, and deals.
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