Chinwe Nwogu

Manager, Client Services

Data EntryData Entry SpecialistTutorBusiness Development ManagerMarketingBusiness OwnerSales & BizDevCustomer ServiceEducationChat SupportLive ChatCommunications Manager

Chinwe Nwogu is a dynamic Manager of Client Services with over 5years of experience in driving customer satisfaction and operational excellence. She has a Bachelor's degree in Economics and a Master’s degree in Healthcare Management. Under her leadership, her team achieved a 98% client retention rate, the highest in the company's history, by implementing innovative service strategies and personalized client engagement initiatives. She spearheaded a digital transformation project that reduced response times by 40%.Chinwe's commitment to client success and her strategic vision have positioned her as a thought leader in the industry.

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Work Background

Operations client expert 1

Teleperformance Portugal - City Center (hq)Operations client expert 1

Sep. 2022Lisbon, Lisbon, Portugal• Acted as a liaison between clients and internal operations teams to enhance service delivery. • Managed end-to-end operational support, resolving customer issues with efficiency. • Collaborated cross-functionally to optimize processes in order management and logistics. • Focused on driving operational excellence while prioritizing client satisfaction.

Intern

Ministry of health UkraineIntern

Sep. 2021 - Dec. 2021Kyiv City, Ukraine

Sales Business Development Manager

Masion de titheSales Business Development Manager

Jul. 2019 - Aug. 2020Nigeria

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