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Work Background
Sahara GroupRisk and Trade Executive
Jan. 2025Zambia
Sahara GroupAdministrative Officer
Sep. 2022 - Dec. 2024Lusaka, Lusaka Province, Zambia
Great North Road Academy - Group of CompaniesAdministration Officer
Dec. 2020 - Dec. 2021Lusaka, Lusaka Province, Zambia● Managed school financial records, including budgeting, cash flow analysis, and expense tracking, ensuring accurate record-keeping and reducing discrepancies through meticulous oversight ● Developed and implemented business development strategies that increased school enrollment by 20% in one year through targeted marketing campaigns and enhanced community outreach. ● Managed client relations, handling inquiries, resolving issues, and maintaining a high client satisfaction rate by providing timely and professional communication. ● Led debt collection efforts that reduced outstanding payments by 40% over six months through persistent follow-ups and negotiations with clients. ● Compiled and delivered comprehensive reports on school operations, financial performance, and client feedback, supporting data-driven decision-making and operational improvements. ● Supervised a team of 7 staff members, including school chefs, assistants, and drivers, improving team efficiency by 30% through regular training, feedback, and performance management.
Macoil Gas Zambia LimitedAdministrative Officer
Jan. 2018 - Dec. 2020Welcomed and assisted clients and visitors, enhancing their experience through professional reception and clear communication, contributing to an increase in positive feedback. ● Organized staff travel arrangements for over 40 trips annually, including booking flights, accommodations, and transport, which resulted in a 20% reduction in travel expenses through strategic vendor selection. ● Processed and managed invoicing for services rendered, maintaining a high accuracy rate and ensuring timely payments, which improved cash flow management. ● Oversaw vehicle fleet management for 15 company vehicles, implementing a preventive maintenance schedule that reduced breakdowns and improved fleet efficiency. ● organized and maintained both physical and digital documents, improving document retrieval time through effective file management and categorization systems.
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