Sofia Geraldino

Sr. Analyst, Real Time Management @Concentrix

Dominican RepublicCall CenterCustomer Support RepresentativeTechnical Support AgentCold Calling SpecialistCustomer ServiceChat SupportLive ChatAssistantData EntryData Entry Associate

Experience with multiple jobs skills at the same time. Providing support at departments like HR and Ops at the same time performing WFM roles and regulations. Tasks like monitoring KPI's, scorecards, real time agents performance and exceeding on audits performing. 6 years on the company, 4 years on WFM.

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Work Background

Analista de datos

ConcentrixAnalista de datos

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