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Work Background
SpringboardStudent Mentor
May. 2021 - Jan. 2026
TACG, LLCSystem Administrator
Dec. 2017RAF MildenhallProvides systems administration and computer hardware support to designated Air Force Special Operations Command units. As Systems Engineer responsible ensure functional LMSA systems, servers, workstations, peripherals, communications devices, and software are on-line and supported
CACI International IncSenior System Administrator
Feb. 2017 - Dec. 2017RAF MildenhallProvides systems administration and computer hardware support to designated Air Force Special Operations Command units. As Systems Engineer responsible ensure functional LMSA systems, servers, workstations, peripherals, communications devices, and software are on-line and supported
Civil ServiceComputer Service Technician
Feb. 2016 - Feb. 2017Monitors operations of network systems to ensure hardware and software are functioning properly and operational standards are met. Uses established computer techniques to identify and promptly resolve network-related problems within the wing organizations. Troubleshoots hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems. Resolves partial system failures (software or hardware-related) by providing for revised applications of system operating capabilities, which involves working through or around the problems with reduced capacity, and readjusting the system when full operating configuration is resolved. Participates with applications programmers and operations personnel to identify problems with applications, operating systems, or hardware that are difficult to pinpoint. Suggests methods for sequencing and software/hardware operating configuration to accept new requirements and resolve processing malfunctions. Adapts or develops new work procedures and instructions for application by self and others. Maintains Configuration Management Database (CMDB) providing configuration management and accountability of the 900 wing electronic technical order (eTool) computer assets. Provided technical support for the configuration, and deployment of electronic technical order systems supporting F15C and F15E airframes. Analyses processes and/or problems relative to the design and selection of automated systems. Coordinates with other base agencies and contractors to ensure compliance standards are met. Assists in the installation and testing of system releases and computer upgrades. Maintains established applications programs, and modifies program contents to provide for new data and output when such changes do not modify the original programming logic and techniques. Explains system capabilities, limitations, and output variations to users. Plans and implements security plans, procedures, and training programs.
General Dynamics Information TechnologyAsset Manager
Apr. 2003 - Feb. 2016RAF MolesworthI manage 22,000 contract IT assets that include software licenses, asset warranty, configuration management data, location, and asset financial data. I also provide asset life cycle management (Cradle to Grave) for those assets.
General Dynamics Information TechnologyService Desk Associate
Aug. 2002 - Apr. 2003
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