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Work Background
Adage Technologies LATAMSupport Coordinator
Nov. 2023 - Oct. 2025Medellín, Antioquia, ColombiaI lead teams to support and maintain tech projects moving forward, making them cost effective and delivery standards to the top of the industry.
Adage Technologies LATAMProject Manager
Oct. 2023 - Nov. 2025Medellín, Antioquia, Colombia
Adage Technologies LATAMAnalista de soporte bilingüe
Jun. 2021 - Nov. 2023Medellín, Antioquia, ColombiaSoporte de aplicaciones para Argos ONE USA y Adage USA. Gestión de aplicaciones, capacitación y mejora continua de procesos.
Adage LATAMSupport Analyst
Jun. 2021 - Oct. 2025Medellín, Antioquia, Colombia
Sofka TechnologiesAnalista de soporte
Jun. 2020 - Jun. 2021Medellin, Antioquia, ColombiaEncargado del soporte de nivel uno en HiBot, nuestra plataforma de avanzada para el servicio al cliente. A cargo de la reestructuración de los procesos de soporte en todos los niveles, captura y uso de la información para prevenir afectaciones recurrentes. Manejo de base de datos, monitoreo en vivo del flujo de información en el servicio.
Sofka Technologies S.A.STechnical Support Specialist
Jun. 2020 - May. 2021
IBMHelp Desk Representative
Feb. 2019 - Dec. 2019Medellín, ColombiaI'm the first contact from SAP users looking for support, the bridge between final user and senior consultants for two of the biggest companies in Colombia. Currently specializing on MM Module.
SAPHelp Desk Support Specialist
Feb. 2019 - Dec. 2019
Saga SalesCommercial Account Representative
Oct. 2018 - Feb. 2019New Jersey
TEAM InternationalBusiness Intelligence - Media & Entertainment
Jun. 2018 - Sep. 2018Lake Mary, FloridaSome of our Awards & Certifications: • CMMI level 3 certified • IAOP’s “Global Outsourcing TOP 100" in 2011-2017 • TOP Software 500 Company in 2013-2017 • COP & PMP Certified Managers including SCRUM masters • Microsoft Gold Partner TEAM International is a US owned and managed offshore/nearshore custom software development consultancy with headquarters in Florida and multiple delivery centers in Eastern Europe and Latin America. TEAM employs 700+ technical consultants worldwide. We have 25+ years experience delivering projects on time, on target and on budget. We specialize in delivering nearshore/offshore solutions including: • Application Development (.NET, Java, JavaScript and C++ among others) • Legacy Systems Modernization • Testing (Manual and Automated) • Mobile Application Development (iOS, Android and HTML5) • Emerging Technologies (Blockchain, Internet of Things) • Cloud Adoption (AWS + Azure) • Big Data & Biz Intelligence projects We can help you by: • Turning your desktop programs into secure web apps • Making your applications look good across all devices regardless of platform or screen size • Equipping your apps with their own API • Assisting with 3rd party integrations • Implementing Single Sign-On (SSO) to let you centrally manage access • Migrating existing applications to the Cloud • Investigating emerging technology opportunities • Implementing Biz Intelligence & Big Data Solutions
VaultBusiness Development Representative
Jan. 2018 - Jun. 2018I'm passionate about helping post-acute facilities therapists to be more productive and efficient with our new Electronic Health Records system, Vault, developed by industry experts! If you want to know more, just contact me!
VaultPost-Acute Healthcare Specialist
Jan. 2018 - Jun. 2018Plano, TexasHere at Vault, We care about patients but therapists matter too. Our cost-effective EHR for the post-acute market does it all!
VaultMRBD Executive
Jan. 2018 - May. 2018ColombiaBusiness Development Executive
AlmacontactEjecutivo bilingüe de servicio al cliente Latam
May. 2017 - Nov. 2017SabanetaMe desempeñaba como ejecutivo bilingüe de servicio al cliente en la línea de Latam. Tenía a cargo la gestión de los viajes de los pasajeros que no hablaban español.
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