Sage Cain

Data Analyst @Smartaira

BI AnalystData AnalystIT

I am an analytical and results-driven Data Analyst with 8+ years of progressive experience, including leading operations teams of over 100 employees. I’m skilled in SQL, Tableau, Power BI, and predictive modeling, with a proven ability to translate complex data into actionable insights that improve efficiency, strategy, and decision-making. I hold a Bachelor of Science in Data Analytics from Purdue University Global and certifications in Google Data Analytics, Google Cloud Data Analytics, and Google AI Essentials. I’m passionate about leveraging data visualization and advanced analytics to solve business challenges, optimize processes, and drive organizational growth. I’m known for building dashboards that cut reporting time by 40%, developing predictive models to improve retention, and leading change management initiatives that reduced attrition by 15%.

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Work Background

Data Analyst

SmartairaData Analyst

Oct. 2025• Established and lead Smartaira’s Customer Experience Analytics function, building the company’s first data infrastructure to transform operational data into actionable insights. • Load, manage, and maintain company data in MotherDuck, leveraging Hex and Power BI to design automated dashboards and performance reports. • Develop and optimize SQL workflows to clean, transform, and analyze customer experience data across multiple systems, ensuring accuracy and consistency. • Automate recurring reports and daily analytics tasks, reducing manual effort and enabling data-driven decision-making across departments and reducing reporting time by 50%. • Collaborate with operations, engineering, and leadership teams to identify trends, streamline processes, and enhance overall performance.

Data Analyst

KellyConnect | Contact Center SolutionsData Analyst

Jan. 2023 - Sep. 2025• Designed and automated Business Objects, Excel, and Power BI dashboards for Apple account, reducing reporting time by 40% and improving data accessibility for five departments. • Gathered, cleaned, and analyzed large datasets with SQL and Excel to ensure 100% accuracy and reliability in KPI reporting. • Built predictive models to forecast workforce trends, improving strategic planning efficiency by 15%. • Partnered with over 10 cross-functional teams to translate business needs into actionable analytic solutions. • Managed over 100 end-to-end analysis projects, ensuring alignment with organizational objectives.

Area Manager

KellyConnect | Contact Center SolutionsArea Manager

Nov. 2020 - Jan. 2023• Directed operations for over 100 employees across multiple departments, improving service delivery and maintaining KPIs that supported client satisfaction scores above the average enterprise score. • Crafted 20 custom performance dashboards and reporting strategies, cutting manual reporting time by 15% and accelerating decision-making. • Implemented workforce scheduling and performance tools, driving 100% adoption within three months with minimal disruption. • Reduced team attrition by 15% through workforce trend analysis, targeted interventions, and improved engagement strategies.

Team Manager

KellyConnect | Contact Center SolutionsTeam Manager

May. 2018 - Nov. 2020• Oversaw daily operations for over 20 staff, using performance metrics to drive customer satisfaction and meet and exceed KPI SLAs. • Developed reporting frameworks in Excel and Tableau, streamlining workflows and automating repetitive tasks to reduce process inefficiencies. • Leveraged real-time performance dashboards to coach 20 advisors to boost individual KPI achievement rates. • Supported organizational change initiatives by leading staff training sessions and communication rollouts, ensuring smooth adoption of new client service standards.

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Personal Pitch

Data Visualization & Dashboards

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