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Work Background
General Manager - Commercial Business Units
Institute of Tourism Studies | ITSGeneral Manager - Commercial Business Units
Aug. 2024MaltaAs General Manager at the Institute of Tourism Studies (ITS) Malta, I lead three strategic units focused on elevating skills, advancing professional training, and fostering international collaboration: • SkillsPass (skillspass.org.mt) – A government-backed SaaS platform that certifies key competencies for tourism and hospitality workers. Through structured online training and competency verification, it ensures workforce readiness in English language, customer care, and destination knowledge. While currently national in scope, SkillsPass is evolving into a scalable, international solution, with potential application across multiple sectors and for onboarding Third Country Nationals (TCNs) worldwide. • ITS Training School (trainingschool.its.edu.mt) – The professional training arm of ITS, offering short courses and bespoke corporate programs designed to meet the upskilling needs of Malta’s hospitality and tourism sectors. • ITS International Office (internationaloffice.its.edu.mt) – Driving ITS’s global engagement through strategic partnerships, mobility programs, and participation in EU-funded projects. A key deliverable is the development of articulation agreements, enabling ITS students to transfer seamlessly into degree pathways at international partner institutions
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