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Work Background
Dealroom.coData Analyst
Oct. 2025Lisbon, Lisbon, Portugal
Vantis SoftwareConsultant
Oct. 2024 - Aug. 2025Lisbon, Lisbon, Portugal- Collaborated with the legal reporting team of a Swiss bank to adapt Avaloq processes, improving user experience. - Designed and executed UAT test cases using utPLSQL and Cucumber, reducing defects and improving release quality. - Documented processes in Confluence, enhancing knowledge sharing and team efficiency.
CognizantLegal Online Operations Analyst
Jan. 2024 - Sep. 2024Lisbon, Lisbon, Portugal- Processed and validated high-volume data removal requests in line with international privacy and compliance regulations (GDPR). - Ensured adherence to strict client guidelines, minimizing legal and reputational risk.
CyrelaBusiness Intelligence Analyst
Oct. 2021 - Apr. 2022São Paulo, São Paulo, Brazil- Automated HR performance dashboards in Power BI, replacing manual spreadsheets with data lake integration and saving time with manual reporting. - Modeled complex HR datasets in Power Query (M) and DAX, delivering accurate KPIs on overtime, turnover, workforce budget, and talent mapping (nine-box matrix). - Developed PowerApps integrated with SharePoint, reducing repetitive HR tasks and enabling staff to focus on strategic activities. - Partnered with HR leadership to translate workforce data into actionable insights, supporting better decision-making on headcount planning and performance strategies.
Banco do BrasilData Analyst
Dec. 2020 - Sep. 2021São Paulo, Brazil- Developed Power BI dashboards to evaluate team and manager performance, providing actionable insights for supervision. - Initiated and implemented analysis of low satisfaction scores (1–2) to identify the most frequent complaint topics and root causes. - Detected inconsistencies in satisfaction averages caused by new communication procedures, and designed solutions to correctly attribute analysis vs. communication responsibilities. - Built SQL/SAS queries and cleaned datasets to ensure accuracy in reporting, supporting data-driven decisions in team management and process improvement.
Banco do BrasilCustomer Service Analyst
Nov. 2017 - Mar. 2021São Paulo, Brazil- Acted in the credit recovery support team, helping colleagues understand processes and enhancing overall team performance. - Monitored KPIs such as Customer Satisfaction Score (CSAT) and handling time, identifying patterns in complaints. - Detected cases lacking guidelines and communicated with management to ensure process improvements, increasing customer satisfaction. - Collaborated with multiple departments to resolve customer requests efficiently.
Banco do BrasilDebt Collection Analyst
Oct. 2011 - Oct. 2017São Paulo, Brazil- Analyzed high-value overdue loans (retail and homebuilding portfolios, 60–180+ days past due), assessing outstanding amounts, assets, liabilities, collateral, guarantors, and credit bureau history. - Prepared detailed consolidation reports and recommendations to support debt recovery strategies and mitigate risk exposure for the bank. - Tracked collection KPIs to monitor the risk position and recovery progress. Achievement: Developed an Excel-based database to prioritize cases, improving the team’s ability to prevent risk escalation and strengthen collateral positions.
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