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Work Background
EricssonHead of MSIP Analytics & Optimization
Nov. 2023Al Jizah, EgyptHighly motivated and results-oriented ICT leader with 20+ years of experience in MSIP analytics, automation, and mobile core network planning and optimization( IMS, EPC, Security, VAS, EDA, EMM). Proven ability to deliver cost savings and improve customer satisfaction through data-driven insights and innovative solutions. Led a team of leaders, Managers, engineers in planning network design and optimizing core network performance, developing and implementing automated solutions for mobile core network planning, optimization, and troubleshooting within managed services MS organization and applying digital transformation through agile approaches . Utilized MSIP analytics to identify areas for cost optimization and customer experience improvement. Developed and implemented strategies to reduce network costs while maintaining high service quality. Successfully improved customer satisfaction metrics through proactive network optimization initiatives. Managed a team of data analysts, data scientist and data engineers to gather, analyze, and interpret network performance data and apply machine learning algorithms to fulfill customer requirements. Provided technical leadership and guidance on mobile core network technologies and best practices.
Etisalat MisrTechnology Assets Governance Manager
Oct. 2021 - Oct. 2023New Cairo, Cairo, Egypt
Etisalat MisrManaged Services Contracts Governance Manager at Etisalat Misr
Jan. 2018 - Mar. 2022Cairo Governorate, Egypto Reported to C-level and board of directors. o Led the function responsible for transforming the operations into Managed Services business model via designing complete set of KPIs & SLAs for all network elements to ensure MS vendors Governance for performance. o Had operation responsibility on daily/ weekly / monthly basis to review the network performance and to quickly respond to major incidents that impact operations. o Had monthly financial responsibility to review vendors’ technical performance versus contracted performance and to apply incentives/ deductions on the monthly invoices. o Led the program of design, plan and implementing new NOC and Call center in cooperation with Huawei, Ericsson and Nokia. o Done complete revamp for the supply chain cycle to achieve better delivery times and better space utilization. o Complete vendor relation management.
Etisalat MisrContract Benefits Analysis Manager
Jan. 2017 - Dec. 2017EgyptSupply Chain Analytics, Design and Dynamics Analyze and interpret data to develop actionable supply chain initiatives Assist in development of supply chain visualization dashboards which will improve the overall end to end supply chain and provide detailed information to end users Lead and or support the development of supply chain KPI dashboards. Lead bi-weekly collaboration with the company. Recommend stocking level changes to support customer desired in-stock levels. Participate in development of company supply chain strategy. Support or lead resulting efforts. Contract Compliancy Control Control all Etisalat contracted including Annex’s of technical rights and benefits (commercial and technical). Inspect all contract clauses and classify them as compliant and to which degree of compliance (none, full or partial). Ensures that deliverable are being met and that value is not leaking from contracts. Maximizes contract value with fulfillment tracking, automated alerts linked to expiration, renewals, and key events, post-execution workflows. Technical assets utilization control List all contracted HW, SW and features Establish tracker of contracted item utilization or losses Alignment with planning team and NM to maximize the assets benefits and ensure maximum utilization. Inspect contracts deliverable to assure proper utilization, minimizing over or under-utilization. Submit operational cost reduction and revenue increase initiatives based on deliverable inspection results.
Etisalat MisrContract benefits analysis Senior Supervisor
Sep. 2015 - Jan. 2017new cairo 5 egypt
Etisalat MisrTransmission Operation Team leader
May. 2010 - Sep. 2015
Etisalat MisrOSP Transmission Senior Engineer
Jun. 2008 - May. 2010
Telecom EgyptO&M Optical Transmission manager
Jan. 2004 - Jun. 2008
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