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Work Background
Tata Consultancy ServicesResponsable de Scrum
May. 2022Monterrey, Nuevo León, MéxicoActúo como facilitador y líder, promoviendo la implementación efectiva de Scrum. Guío al equipo hacia la autogestión, eliminando obstáculos, fomentando la colaboración y mejorando continuamente los procesos. Protejo al equipo de distracciones externas, facilito la comunicación y aseguro la adhesión a los principios ágiles. Con un enfoque en la mejora constante, impulso la eficiencia y la entrega de valor, promoviendo un entorno de trabajo positivo y productivo para el equipo ágil. Mi compromiso es garantizar el éxito y la satisfacción en cada proyecto.
Tata Consultancy ServicesSCRUM Master
May. 2022Monterrey, Nuevo León, MéxicoActúo como facilitador y líder, promoviendo la implementación efectiva de Scrum. Guío al equipo hacia la autogestión, eliminando obstáculos, fomentando la colaboración y mejorando continuamente los procesos. Protejo al equipo de distracciones externas, facilito la comunicación y aseguro la adhesión a los principios ágiles. Con un enfoque en la mejora constante, impulso la eficiencia y la entrega de valor, promoviendo un entorno de trabajo positivo y productivo para el equipo ágil. Mi compromiso es garantizar el éxito y la satisfacción en cada proyecto.
Think-e inglésEjecutivo de marketing
Aug. 2020 - Sep. 2020Monterrey, Nuevo León, MéxicoAs a Marketing Executive at Think-E, I developed and executed marketing strategies to enhance brand awareness and drive engagement. My responsibilities included: Creating and managing digital marketing campaigns. Analyzing market trends and customer insights to optimize strategies. Developing content for social media, email marketing, and other channels. Coordinating with cross-functional teams to align marketing efforts. Measuring and reporting on campaign performance using analytics tools. This role strengthened my strategic thinking, creativity, and ability to analyze market data to drive business growth.
TeleperformanceCustomer Success Lead
Jan. 2020 - May. 2022As a Customer Success Lead at Teleperformance, guided a team to deliver top-tier customer service and support. Focused on developing strategies to improve client relationships and retention rates. Coordinated with various departments to enhance the overall customer experience, ensuring that all customer interactions were handled with the utmost professionalism. Regularly monitored performance metrics to identify trends and areas for improvement, implementing necessary changes to processes and protocols. • Led initiatives that resulted in improved customer retention and loyalty. • Facilitated training sessions for team members to elevate service quality. • Implemented new processes that streamlined operations and reduced response times significantly.
HalliburtonProject Intern
Jan. 2019 - Mar. 2020Villahermosa, Tabasco, Mexicoproject manager intern
PemexBecario
Jan. 2016 - Dec. 2018Villahermosa, Tabasco, Méxicoseismic data analyst
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