Jade Lozada

Customer Service | Customer Experience Team Lead Management | Social Media Moderator

Data Entry SpecialistData EntryOffice AdministratorResearch AssistantOffice AssistantExecutive AssistantPersonal AssistantAdministrative AssistantAssistantComplaint Resolution SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Success ManagerHelp Desk SupportCustomer ServiceSupport SpecialistCustomer Support RepresentativeCall CenterSMM ManagerMarketing

With over 7 years of experience in Customer Support, Administrative Assistance, Social Media Moderation, and Team Leadership, I have developed a strong ability to deliver organized, efficient, and high-quality support across multiple departments. My background includes supervising customer experience teams, managing daily administrative operations, coordinating with clients and vendors, and handling fast-paced communication channels. In my previous roles, I have successfully contributed to: • Customer Support & Experience • Administrative Support & Email Management • Social Media Moderation • Team Training, SOP creation, and performance oversight My experience across customer service, admin support, and content moderation allows me to approach challenges with adaptability and practical problem-solving. I focus on improving processes, strengthening communication, and ensuring accuracy in all tasks. I enjoy collaborating with teams, assisting customers, organizing workflows, and building systems that support smooth operations. I am committed to continuous learning, high-quality work, and maintaining long-term professional relationships built on reliability, honesty, and strong performance.

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