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Work Background
Kopana Holdings (Pty) LtdFounder, Director
Jul. 2025South Africa, JohannesburgKopana Holdings (Pty) Ltd is an Investments Holding Company based in South Africa primarily focused on real estate, agriculture and professional services investments. My current primary responsibilities include structuring the investment base, partnerships and general operations of the holdings company.
MultiChoice GroupCX Design Manager
Jan. 2024 - Jul. 2025South Africa, JohannesburgHybrid role at MultiChoice Africa Holdings (MAH) responsible for: (1) Leading the Africa design team in building a CX Design capability with aims of uncovering business opportunities from concept to implementation; (2) Overseeing the alignment of customer journeys with the CX & Care experience digital-first strategy and goals; (3) Guiding African teams to resolve inconsistencies and enhance service quality; (4) Championing Design Thinking & industry trends across the organisation while elevating the skills of in-country CX Heads, Managers and Design Analysts through coaching, training and project support; (5) Fostering technological and design innovations; (6) Setting strategic direction for the CX Design capability while managing the design pipeline; and (7) Cultivating a dynamic CX Design culture.
Road Accident FundStrategy & Planning Manager
May. 2022 - Dec. 2023South AfricaOn-site role at the Road Accident Fund reporting to the Senior Manager: Strategy and Reporting, supporting Office of the Chief Strategy and Transformation Officer. Responsible for the development of the organisational strategy and execution of operational planning where my postgraduate degree informs alignment to organisational strategic objectives. Oversee the
development, measurement and execution of a Customer Experience (CX) Function.
SanlamCX Strategy & Marketing: Manager
Sep. 2021 - Apr. 2022South AfricaRemote role at Sanlam reporting to the Head of Function and supporting Heads of Strategy. General responsibilities included: (1) Overseeing and delivering on customer journey insights, continuous business process improvement, design and journey maps aligned to the Sanlam CX strategy and world map; (2) Building relationships and increased visibility of actionable CX related insights across the business; (3) Applying client-first thinking on CX projects; (4) Driving
customer journey and experience improvement by using an iterative approach by experience design delivery; (4) Translating needs into client-solutions and (5) Staying abreast of the latest
developments in CX while providing leadership in the area of innovation and client experience.
Allan Gray Orbis FoundationMentorship and Coaching Officer
Jun. 2020 - Aug. 2021South Africa, Cape TownAllan Gray Orbis Foundation invests in the education and development of individuals with entrepreneurial potential within Southern Africa.
Remote role at AGOF reporting to the Foundation Mentor Manager and supporting Venture and Selection Managers. General responsibilities included (1) programme management - driving the retention and increased engagement between a pool of 600+ Mentors and programme participants (Candidate Fellows and Fellows) and (2) deliver on Learning and Development of AGOF’s venture creation methodology.
Localized RSAFounder, Director
Nov. 2019 - Nov. 20212020 MEA Markets Award Winners. Localized serves as South Africa’s directory for local business.
Customers are able to engage with local business merchandise through Localized. Shop Localized today! www.localizedrsa.co.za
Monitor DeloitteStrategy Consultant
Jul. 2017 - Mar. 2019South Africa, JohannesburgDeloitte & Touche South Africa, one of Africa's leading professional services firms provides these services through nearly 3 800 people in 12 offices in South Africa and 17 cities in Southern Africa. Deloitte is the South African member firm of Deloitte Touche Tohmatsu Limited.
Reported to the Director with general responsibilities including support with business and customer experience (CX) strategy design for clients, proposal construct, and contextual research design and implementation. Elected as Deloitte South Africa One Young World (OYW) 2018 delegate representing the Africa Member Firm in The Netherlands. Member of the Strategy and Operations Deloitte ImpACT committee and Deloitte Strategy Training team with roles as community project leader and training team assistant, respectively.
LA Investment Holdings (Pty) LTDGroup Marketing Manager Assistant
Oct. 2015 - Sep. 2016Bryanston, JohannesburgLA Investment Holdings is a group of companies made up of Mobi Mall Retail Solutions, Mobi Medium and Stimela subsidiaries. www.lainvestments.co.za
RR Creative SolutionsFounder
Sep. 2015 - Nov. 2020RR Creative Solutions, a youth black-owned and managed professional services consultancy trusted for Right and Reliable approaches in delivering on clients’ strategic, financial and creative needs. Founded by Lerato Selialia in 2015.
Mobi Mall Retail Solutions (Pty) LtdMarketing and Product Consultant
Jun. 2014 - Sep. 2015Bryanston, South AfricaMobi Mall Retail Solutions, a subsidiary of LA Investment Holdings. www.mobi-mall.co.za
Student VillageUniversity of Johannesburg Campus Manager
Jan. 2014 - Nov. 2014Johannesburg Area, South AfricaStudent Village (SV) is a youth marketing and career development agency. www.studentvillage.sv.co.za
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