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Work Background
www.youradvisorbd.comBusiness Advisor
Feb. 2022Dhaka, Bangladesh
City University (BD)Senior Lecturer
Dec. 2018 - May. 2021Dhaka
IUBATLecturer, College of Business Administration
Sep. 2015 - Jul. 2018BangladeshCurrently Teaching : Business Research International Business Entrepreneurship Human Resource Management Legal Environment in Business Strategic Management Research interests: Change Management Sustainable Development Organizational Behaviour Policy Governance.
Market Movers UK LtdAdministrative Intern
May. 2014 - Dec. 2014London, United Kingdom• Overall administrative procedures within the company • Keeping time sheets of other interns and updating the system • Responsible for developing various policies within the organisation, mainly HR • Research for event management venues, vendor negotiation • Producing customer care/experience reports for marketing • Liaising with external potential clients and creating brief reports for follow up within the company
L M Ericsson Bangladesh LimitedCoordinator-CU Operations,CU PO,CU SOURCING,CU CUSTOMER SUPPORT & TQM
Feb. 2008 - Sep. 2013• Overall project management of all customer accounts and unit operations • Personal Assistant to head of Operations, Head of Sourcing, Head of Customer Support and Head of Project Management. • Produced monthly and bi-annual reports through organized monitoring and evaluation tools and techniques including SAP • Was responsible for overall event management for internal and external staff and customers • Took and disseminated meeting minutes, follow up and archiving • Provided logistical support for training and development for other customer units • Identified appropriate vendors, establishing contact, planning, execution and follow up of to line management • Was responsible for Foreign and Local Resource Management including international outsourcing • Was responsible for cv sorting and arranging interviews as part of recruitment and selection for new employees • Conducting Induction programs to newly joined team members • Proceeding with exit interviews for employees who were leaving the organization. • Acting as the single point of contact for all employees (new and existing) with the policies and governance of the organization. • Took overall responsible for product life cycle management • Was only point of contact for company’s overall purchase order and invoice management • Handled all forms of travel, hotel reservation of Department Heads and also other employees within the organization • Expat Relationship Management in long term and short term assignments • Graduate Recruitment coordinator for operations function. • Maintained inventory of stationeries and refreshments • Updated employee directory and databases • Local competence driver for certification of employees in the operations unit. • Foreign and Local Resource Management ( ARP, GSC Resources) • As a secretary to the operational management team • A key driver in the competence development for employees . • As an administrator in maintaining the organizational websites.
LM Ericsson Bangladesh Ltd.Front Desk Executive
Dec. 2006 - Jan. 2008• Responsible for call management both inbound and outbound. Sometimes [International calls support and tracking.] • Data basing for critical vendors, suppliers and service-providers. • Guest/ visitor, dignitaries management, messaging and reminders for concerned officers. • Administration support data entry for lunch\dinner vouchers and claims related to HR. • Stationery management, dispatch & courier database management • Employee leaves administration. • Support to HR team in terms of booking, conferencing, ticketing and related jobs. • Monitoring all incoming and outgoing calls & Taking Messages. • Coordinating with other branch offices / departments- Tracking of all Couriers/letters. • To receive and attend the clients (Ability to work as an administrator) and handle all reception related activity independently. • Attending visitors and other routine administrative work. • Co-ordinate for housekeeping team, pantry services & in-house admin activities.
Supreme Seed Company3. Intern
Apr. 2006 - Jul. 2006A Concern of Surovi Group) Job Description and Responsibilites: As an intern I was responsible in helping out the organization in designing a fully structured HR Policy manual. 4. Local Committee Vice President- Finance (September-2005 to June-2006) AIESEC in AIUB Job Description and Responsibilites: Maintaining a total cash flow of the funds Look after all admin related issues Contact point between local committee and university governing body. Keeping a record of all members and their progress Facilitate in organizing day outs and local training programs, GBM.
Bangladesh Internet Exchange LimitedCustomer Care Executive
Feb. 2006 - Mar. 2006• Provides excellent customer service • Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client Services Duties, etc) • Accurately performs registration process for new and existing clients • Schedules appointments according to established procedures • Make reminder calls to clients • Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs. Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge.
American International UniversityStudent Assistant/ Volunteer
Jan. 2003 - Sep. 2005Job Description and Responsibilities
Finesse Coaching CentreTeacher
Jun. 2002 - Sep. 2002Teach Ordinary Level English
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