Ushnisha Shakya

Account Support Officer @British Council

Soft Skills Trainer🎓 StudentTutorUndergraduate StudentRecruiter🐦 DesignHR📝 Influencer or BloggerData EntryTranslatorCopywritingAssistantCustomer ServiceCall CenterEducationConsultingSales & BizDevBusiness OwnerMarketing

Ushnisha Shakya is a dedicated and results-driven professional with strong experience across customer service, exam operations, programme delivery, and business development support. She began her career as a Customer Service Executive, building a solid foundation in client handling, communication, and service excellence. She then progressed to Test Delivery Coordinator, excelling in venue staff management, operational planning, and resolving complex exam-day and system-related challenges. Expanding her portfolio, she contributed as an Education Programmes Coordinator, supporting project delivery, strengthening stakeholder engagement, and coordinating impactful educational initiatives. In her role as an Account Support Officer, she not only enhanced financial workflows and vendor management but also supported business development activities, ensuring smoother partner engagement, improved data management, and timely operational support for growth-focused initiatives. Known for refining SOPs, improving communication flows, optimising claims and invoice processes, and confidently emceeing high-profile events, Ushnisha brings leadership, adaptability, and a strong commitment to excellence to every role she undertakes.

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