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Work Background
Ministère des Infrastructures et des Travaux PublicsManager Information System Modernization
Nov. 2024Guinea
Ministère des Infrastructures et des Travaux PublicsManager – Information System Modernization
Oct. 2024
Tecnotree CorporationTechnical Support Team Lead – CBS
Dec. 2019 - Oct. 2024
Tecnotree CorporationSenior Technical Support Engineer
Dec. 2017 - Jan. 2025Guinea
Tecnotree CorporationSenior Technical Support Engineer
Dec. 2017 - Dec. 2019
ZTESOFT TECHNOLOGY CO.,LTDZSmart OCS Engineer
Jun. 2015 - Nov. 2017Guinea• Run the steps/tasks of the operation procedures for monitoring system activities and procedures • Assist OGC babysitting project manager in projects execution and impact analysis • Assist in configuration and testing of all services that will be deployed on the live systems • Run the steps/tasks related to the configuration/implementation of services and Prepaid tariff management • In relation with customers to resolve all ZSmart OCS issues reported by tickets and based on the SLA • Monitor systems’ availability, reliability, performance and support Key Performance Indicators (KPI). • ZSmart OCS System integration and services Monthly and Weekly report • Perform the daily monitoring of ZSmart OCS System logic and service behavior including analysis, reporting service fault/irregularities and propose solution to fix them.
MTN Guinée ConakryIntelligent Network Engineer
Oct. 2012 - May. 2015Guinea• Run the steps/tasks of the operation procedures for monitoring system activities and procedures • Assist IN supervisor in projects execution and impact analysis • Assist in configuration and testing of all services that will be deployed on the live systems • Run the steps/tasks related to the configuration/implementation of services and Prepaid tariff management • In relation with the external vendors to resolve all IN issues reported by tickets and based on the SLA • Ensure that the backups policy is followed as well • Monitor systems’ availability, reliability, performance and support Key Performance Indicators (KPI). • IN Monthly report preparation and reconciliation • Perform the daily monitoring of IN service logic and service behaviour including analysis, reporting service fault/irregularities and propose solution to fix them. • Has major and continuing interface with the systems vendors. • Has major and continuing interface with the IN team regarding systems’ integration and incidents’ management. • Has major and continuing interface with the Customer Care, Marketing, Finance, and Technical divisions regarding business requirements. • Able to identify, analyze and report outliers and fraudulent records. • Able to analyze and report System Faults along with solution propositions. • Capable of integrating Applications Services/Solutions within the available Applications System resources/features.
MTN Guinée ConakryEricsson CS5 IN Engineer
Oct. 2012 - May. 2015Guinea• Run the steps/tasks of the operation procedures for monitoring system activities and procedures • Assist IN supervisor in projects execution and impact analysis • Assist in configuration and testing of all services that will be deployed on the live systems • Run the steps/tasks related to the configuration/implementation of services and Prepaid tariff management • In relation with the external vendors to resolve all IN issues reported by tickets and based on the SLA • Ensure that the backups policy is followed as well • Monitor systems’ availability, reliability, performance and support Key Performance Indicators (KPI). • IN Monthly report preparation and reconciliation • Perform the daily monitoring of IN service logic and service behaviour including analysis, reporting service fault/irregularities and propose solution to fix them. • Has major and continuing interface with the systems vendors. • Has major and continuing interface with the IN team regarding systems’ integration and incidents’ management. • Has major and continuing interface with the Customer Care, Marketing, Finance, and Technical divisions regarding business requirements. • Able to identify, analyze and report outliers and fraudulent records. • Able to analyze and report System Faults along with solution propositions. • Capable of integrating Applications Services/Solutions within the available Applications System resources/features.
MTN Guinée ConakryDWS AND MIS Analyst
Apr. 2012 - Sep. 2012GuineaBusiness Intelligent report management, providing daily and monthly reports to the Marketing , Finance, Sales departments and to the Business Management board for key business strategies
MTN GuineaDatawarehouse MIS Engineer
Aug. 2010 - Mar. 2012Guinea• Run the steps/tasks of the operation procedures for monitoring system activities and procedures • Assist IN supervisor in projects execution and impact analysis • Assist in configuration and testing of all services that will be deployed on the live systems • Run the steps/tasks related to the configuration/implementation of services and Prepaid tariff management • In relation with the external vendors to resolve all IN issues reported by tickets and based on the SLA • Ensure that the backups policy is followed as well • Monitor systems’ availability, reliability, performance and support Key Performance Indicators (KPI). • IN Monthly report preparation and reconciliation • Perform the daily monitoring of IN service logic and service behaviour including analysis, reporting service fault/irregularities and propose solution to fix them
MTN Guinée ConakryDWS & MIS Analyst – Business Intelligence Reporting
Feb. 2010 - Sep. 2012
YATTASSAYE ET FILS .SAInformation Technology System Administrator
Jan. 2009 - Feb. 2010
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