Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Transportation Security Administration (TSA)Policy and Employee Training Manager
Nov. 2019Arlington, VAAs the branch manager for the Office of Information Technology, Mission Support Division, Policy and Employee Training Branch, I supervise the performance of all daily and project-related communications tasks in support of the Chief Information Officer and Office of Information Technology. In addition, I oversee IT workforce development, audits and data calls, space management, records management, Freedom of Information Act, and Paperwork Reduction Act responsibilities for IT. Duties include: Development of end-user communications and training materials for IT products and services (duties described in previous position). Development and maintenance of IT SharePoint sites and content at the division and office level for internal communications and enterprise information dissemination. Oversight of IT workforce development, including administration of TSA Online Learning Center accounts, applications for career development courses, and conference attendance. Oversight of IT workspace usage and records management responsibilities. Response and tracking of IT Audits and data calls. Response to FOIA requests requiring IT participation. Response to PRA actions for TSA.
US Department of Homeland Security - TSAWriter/Editor
Feb. 2010 - Nov. 2019Arlington, VAAs a writer/editor/team lead in the Office of Information Technology, Information Technology Communications and Training Branch, I performed all daily and project-related communications tasks in support of the Chief Information Officer and Office of Information Technology. Duties included: Applying advanced knowledge of communications to the improved adoption and understanding of information technology at TSA. Included writing and developing communication and marketing material for projects supporting the TSA mission, including policy, best practices, technical instruction, cyber security, and training. Special emphasis on communicating technical information to non-IT audiences, understanding the wide range of ways to reach TSA employees based on their location and duties. Overseeing executive-level message coordination, including managing speaking engagements and award nominations; included coordination with Office of Chief Counsel and Office of Strategic Communications and Public Affairs. Providing leadership in Branch activities, including managing weekly meetings, developing contract requirements, managing online training accounts, and ensuring ITC&T deliverables maintain a high quality level. Serving as Service Area Manager for IT product training, ensuring that all IT deployments have adequate training developed for end users, and that all training remains updated. Supervising and coordinating contractor support for graphic design projects, marketing materials, templates, and event management, including monitoring deliverables and approving invoices. Overseeing layouts/graphics and content for OIT SharePoint sites; maintaining technical proficiency and promoting progress in SharePoint site collection and site management. Consulting on strategic communications planning for IT contract transition and OIT organizational transformation. Proficiency in Adobe Creative Suite, Adobe Captivate, Adobe Connect, Microsoft Office, Microsoft SharePoint 2010.
ICF InternationalAssociate
May. 2007 - Feb. 2010Perform all daily and project-related communications tasks in support of the Chief Information Officer. Duties include: Ghostwriting messages on technology policy and deployment updates from Deputy and Chief Information Officer to OIT- and TSA-wide audiences. Drafting articles for TSA Today (intranet-based publication) publicizing IT activities, CIO visits, technology rollouts. Managing full communications campaign for upgrade from SharePoint 2003 to SharePoint 2007, including transition of TSA Intranet to SharePoint 2007-based distributed content management model. Designing and creating content for print products in support of technology deployments, IT policy education and OIT events. Designing layouts/graphics and managing content for OIT Enterprise-level and Team-level SharePoint sites. Developing print materials in support of comprehensive IT Security Policy Education Campaign for all TSA End Users. Managing monthly Brown Bag and Lunch with Leadership events. Managing input and updates to Monthly OIT Framework of Priorities. Consulting on strategic communications planning for IT contract transition. Drafting and editing executive correspondence.
Quadelta, Inc.Communications Specialist
Feb. 2005 - May. 2007Managed two significant awards programs administered by the Office of the Deputy Assistant Secretary of the Navy (Safety): Secretary of the Navy Achievement in Safety Ashore and Department of the Navy Safety Excellence Awards. Coordinated award selections and ceremony logistics. Drafted official ALNAV messages, speaking points, and award citations for official release. Provided meeting coordination, and recorded and distributed minutes for Navy Safety Civilian Community Management Board, Department of the Navy Executive Safety Board, and DoN Fire and Emergency Services Committee. Monitored media for significant Navy safety articles and routed to appropriate recipients. Provided half-time business development support to corporate CEO, developing call plans, monitoring business opportunities, creating presentations and web site content, recruiting hiring candidates, and editing business proposals.
Anteon CorporationProgram Management Specialist
Aug. 1999 - Feb. 20052003-2005 Principal public affairs coordinator for Naval Sea Systems Command (NAVSEA) Human Systems Integration Directorate. Developed consistent and focused message on human systems integration and Navy Distance Support for directorate to use in describing its mission to targeted internal and external audiences. Monitored and archived trade and national press for relevant coverage for directorate. Identified and coordinated directorate message opportunities at appropriate trade symposia and roundtables and with targeted publication of articles and editorials. Developed tailored PowerPoint briefings, talking points, communications campaigns, and quarterly Executive Summary for Navy distribution. Scheduled, prepared, and staffed principal interviews. Coordinated media strategy with NAVSEA Public Affairs, Chief of Naval Information (CHINFO), Navy field offices, and Program Executive Office public affairs staff. Developed periodic defense-related seminars and guest lectures hosted at Anteon’s Washington, DC, location. Managed seminar formats and developed topics, invitations, facility set-up, and contacts database for each event. Published daily Navy/Defense news digest, Today’s News of Note, for Anteon and external distribution of over forty subscribers.
Intch is a Professional Networking App for the Future of WorkSee more people like Nicole on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1481005 people
16
Creative
19
Communications Professional, Digital Content Creator
19
Teacher @ CFISD
334686 people
19
Communications Professional, Digital Content Creator
19
Teacher @ CFISD
15
Operations and project manager