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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
Panda IrelandTraining and Development Specialist
May. 2024County Meath, IrelandTraining Needs Analysis (TNA) Knowledge Design Training Project Managment Cross Functional Team Leadership
Panda IrelandCredit Controller - Debt Collector
Sep. 2023 - Dec. 2023Slane, County Meath, Ireland
Diana SP LearningSpanish / English Teacher - CV designer, Mock Interview, Interview Skills
Sep. 2022Navan, County Meath, IrelandTeaching my native language and cultural facts from the Spanish speaking community. Tailoring classes to each individual's needs to take off and improve the level of communication skills. Grinds for Secondary School students
Square by BlockCredit Risk Specialist - Bilingual
Sep. 2021 - Aug. 2022Dublin, IrelandResponsible for conducting detailed research on the financial history of businesses and individuals to determine risks and creditworthiness by utilising analytical tools and systems. • Determined whether access to Square products and services should be granted to applicants by evaluating the information provided by sellers, such as their financial liabilities, credit history, employment, and income, and documented decisions and rationale in accordance with Square’s underwriting guidelines. • Reviewed and verified income statements, tax returns and other financial documents presented by sellers and prospects to develop a client credit risk profile. • Analyse risks associated with different seller business models and card processing patterns and performed reviews of high-risk seller accounts and took action in line with Square’s risk policies, whilst maintaining high quality standards while ensuring adherence to internal and seller-facing service-level agreements. • Pivotal in identifying process improvements and contributed to key Credit Risk projects and initiatives by active involvement in beta-testing programs in Ireland and working closely with team in the USA.
PaypalEMEA / APAC Merchant Risk Consultative Specialist
Mar. 2018 - Jun. 2021Dublin, Leinster, Ireland· Increased business efficiency and reduced ticket creation by 50% through identifying issues and creating effective solutions · Improved performance outcomes, reduced tickets by 75%, as well as service-level management from 72H to 24H by introducing training sessions, creating common chat system and implementing Buddy system · Contributed to service transformation and business growth by displaying can-do attitude, embracing change, increasing productivity and ensuring full regulatory compliance with Payment Card Industry Data Security Standard (PCI DSS) · Enhanced departmental professional development by motivating, coaching and mentoring new starters for high performance across all role responsibilities · Maximised business success through effective analysis of large sets of account data to conduct risk review of merchants in business seller segment through various workflows and signing off on accounts with monthly turnover of up to €300K
PayPalMerchant Reactive Risk
Apr. 2017 - Mar. 2018Dublin, Leinster, IrelandTo manage the risk exposure of the merchant portfolio while maintaining business enablement, merchant growth and an optimal customer experience. Responsibilities: · Exposure analysis of managed/non-managed account portfolio · Ongoing monitoring to identify changes in merchant behavior · Review financial health of managed/non managed account portfolio · Minimize potential negative balances by securing adequate collateral · High risk Merchant queues · Light Credit Check reviews · Deep Dive Reviews · Internal Merchant Escalations
PayPalMerchant / Consumer Fraud Prevention (tier 3)
May. 2014 - Apr. 2017Dublin-Detecting fraud trends to prevent losses and provide education to the merchant on seller protection -Team Leader contingency, delivering huddles, Team Learning Sessions, Stats- Performance feedback -Combining constant high performance and coordinating several cross-departmental projects -Coordinating and delivering the Appeals – Fraud Prevention Collaboration Pilot Project -Continuously providing side by sides for new hires, up skilling and coaching teammates, team leaders, Team Learning Sessions coordinator, delivering huddles and Team Learning Sessions across the organization -EMEA Green Team Coordinator, as part of the Social Innovation within GIVE and eBay Green Teams
PayPalContingency Supervisor
Mar. 2012 - Apr. 2012Dublin-Leading a team of 14-16 people -Supervising the individual targets in weekly meetings -In charge of the service level report once per week -Conducting daily huddles and weekly Team Learning Sessions -Daily conference calls with the business unit in Berlin to organize the priorities of the day. -Holiday request and supervising the absence
PayPalRisk Prevention
Sep. 2011 - May. 2014Dublin-Account review to prevent fraud and future risk of loses. -Keeping the highest standards for the customer experience. -Coordinator/ organizer of weekly Team Learning Sessions. -Point of contact for general HR queries. -Member of the PayPal Green Team to improve and educate the eco-friendly culture to save energy, reduce waste at work and at home.
PayPalRisk Operation Appeals
Sep. 2010 - Sep. 2011Dublin, Ireland- Reviewing users account identifying and analysing any risk or fraud trend to prevent any looses and guarantee the user's account security. -Providing High Quality Customer Service Experience. - Team's point of contact on supervisor absence. - EMEA Smile Committee -1st prize in the "Gets Results" category of the Rewards and Recognitions Awards November 2011. -ICA Fraud internship
PayPalGreater Europe Customer Solutions
Feb. 2009 - Sep. 2010Dublin, Ireland- Provided highly customer experience, dealing with users queries related with limitations, claims (buyer/seller), account settings and product knowledge advicing. - Senior Agent shadowing, dealing with escalations, tickets, new hires mentoring, coaching. - Top Up specialist. - Point of contact of the GE department on supervisors' absence. - Communication Champion of the Customer Solutions department.
PayPalSpanish Customer Solutions
Sep. 2008 - Feb. 2009Dublin, Ireland- Provided high customer experience dealing with users queries as limitations, claims (buyer/seller), product proactive users' education for a better customer service. - Supported Rest of Europe (Greater Europe) / UK markets.
The Mercer HotelReception Supervisor
Jan. 2008 - Aug. 2008Dublin-Responsibilities and achievements were focused around managing 20 staff to provide a high quality service. Responsible for ensuring the provision of efficient counter service within the associated staff training and development -Conducted formal performance reviews of all direct reports and monitored the reviews of the staff to ensure standards were maintained
The Mercer HotelReceptionist
Aug. 2007 - Jan. 2008Dublin-Guest Registration, customer‘s queries, call center duties, key handling. -Handling front/back-office functions, such as documentation, telephone answering, cash dealing, regular payments and responding to customer queries, and regular bookings.
MapaplusGroups Department
Jan. 2006 - Feb. 2007Madrid-Tailoring group travel packages -Inbound customers from the Americas -Outbound customer from EMEA
KeytelTravel agent
Dec. 2003 - Dec. 2005Madrid Area, Spain- Provided availability and hotel pricing. - Booked reservations for the Spanish market. - Advised travel agencies on best pricing.
DestiniaTravel agent
Feb. 2003 - Nov. 2003Madrid Area, Spain- Booked reservation for international customers over the phone. - Taken payments with virtual terminal. - Organized tailored holiday packages. - Updated pricing in the website for all the suppliers.
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