Antony Njeru

IT Support Specialist @CCI Global

Customer Care SpecialistLive ChatChat SupportHelp Desk SupportCustomer ServiceProduct ManagerSystem AnalystSecurity AnalystTech SupportIT

Hello, I'm Antony Njeru, an experienced IT Support Engineer with a dedication to ensuring seamless operations in hardware and software environments. With over 3 years of professional experience in the IT industry, I've cultivated expertise in network administration, system maintenance, and customer service. My career has been marked by a commitment to continuous learning, evidenced by certifications in Project Management and IT Service Management (ITILv4). I excel in dynamic environments and am keen on leveraging my skills in a challenging IT support role that offers remote work opportunities, allowing for flexibility and adaptability. In my current role as an IT Support Engineer at Call Centre International since April 2022, I've delivered comprehensive technical assistance, managed network infrastructure, and collaborated with cross-functional teams to enhance productivity. My proactive approach to system audits ensures compliance and safeguards sensitive data. Prior to this, as an IT Service Desk Administrator from June 2021 to April 2022, I efficiently handled high volumes of service desk tickets, implemented proactive monitoring systems, and conducted user training sessions. Before that, as an IT Asset Controller from August 2020 to June 2021, I managed an efficient asset tracking system and coordinated asset procurement processes, achieving significant cost savings. Implemented and managed an efficient asset tracking system, reducing equipment incidents by 20%. Conducted system audits, reducing security risks by 15% and ensuring regulatory compliance. Led user training sessions, reducing reliance on service desk support by 25%. Developed comprehensive documentation for IT support processes, ensuring reliability. Collaborated on system upgrades, resulting in a 10% performance improvement Leadership: Led user training sessions and collaborated on system upgrades. Team Management: Managed efficient asset tracking and coordinated with vendors for timely delivery. Strategic Insight: Developed proactive soluti