Patrick Panzella - Digital Product Manager,

Digital Product Manager

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Certified Scrum Master (CSM), Product Owner/Manager, and experienced IT and Engineering professional with significant product ownership and management experience, Agile development experience, release management experience, as well as an established history working in the Defense, Education, Theme Park/Entertainment, and Restaurant industries. A focused, well-rounded, and customer service-oriented professional skilled in project management, process development and improvement, product management, and Agile scrum management. Adept at organizing and coordinating all necessary Agile scrum ceremonies, including backlog grooming/refinement, daily scrums, retrospectives, sprint/iteration planning, and performing requirements gathering and discovery activities leading to user story creation.

RaytheonSr. IT/Engineering Business Process Analyst

Jul. 2012 - Jul. 2019Orlando, Florida Area● Supported the $11.3B Warfighter FOCUS (WFF) IDIQ contract working face-to-face with the DoD customer (Army - PEO STRI) and supporting sub-contractors. ● Primary point of contact for User Access Management for all MIS related applications and systems ● Release and Change Management coordinator for all updates to the customer-facing MIS. ● Developed, maintained and continually improved methods and procedures for processes, documenting, and workflow techniques within the IT discipline. ● Coordinated and performed web-application user acceptance testing of completed application developments, including continuity and regression testing. ● Worked with IT leadership to ensure complex projects were completed on time and under-budget. ● Monitored and enforced company policies, technical procedures and standards for ensuring the security of data, reports and user/system access. ● Educated and informed US Government and sub-contractor customers regarding company procedures and technical service offerings. ● Assisted and prepared for IT internal controls audits as well monitored the rest of the organization to ensure all facets of the IT and Engineering processes and users were adhering to the company’s internal IT controls. ● Served as the subject matter expert for the mission area (Global Training Solutions) on matters concerning the IT internal controls. ● Evaluated and resolved web-application issues in an efficient manner to minimize downtime.

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