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Work Background
T&T Power GroupProposal Coordinator
Apr. 2024Wellesley, Ontario, Canada
CommerxVice President Operations and Business Development
Jul. 2022 - Jun. 2023Mississauga, Ontario, Canada• Rebuilt client account base, increased vendor portfolio, and streamlined operational efficiencies while managing four business development and operations staff. • Serviced industrial, manufacturing, mining, education, and farming sectors. • Led the team to grow over 40 accounts from 11 to 54, added three security products and one training product, and operationalized two stacked bundles. • Led a six-month ConnectWise project, resulting in a single point of reporting from a potential opportunity to invoice. This tied together systems and provided information on time spent per ticket, per customer, per incident. • Closed gaps in visibility, communication, and cost control by leveraging functionality of ConnectWise. • Managed all marketing events and collaborated with HPE, Arctic Wolf, Acronis, Cloudflare, and Arrow to generate funds to finance events. • Secured funding from Veeam, Artic Wolf, Thales, and Acronis to pay for KASTLE-approved list of 16,000 Canadian businesses that were part of call-out campaign. • Collaborated with the team and managed call-out campaign. Designed various questions depending on campaign size and type and achieved a remarkable 31% success rate. • Collaborated with 11 suppliers and internal resources, including upper management and leadership. • Increased supplier reach with a single point of contact, improved margin by 4%, increased bid success by 14%, and increased close rate by 29% by augmenting SOPs. • Championed a health and safety culture by building a committee and investing three hours weekly on updates and verifying compliance regulations. • Created and executed a business development strategy that addressed regaining customers, entrance to the SMB midmarket, and design of call-out campaign and secured funds to buy contact lists. • Managed certification requirements for all vendor lines. • Secured favourable conditions when negotiating purchase contracts and pricing agreements. • Created a cross-sell/upsell and renewals program.
Arrow ECS North AmericaDirector of Sales, Field Sales Manager
Feb. 2006 - Jul. 2022Mississauga, Ontario, Canada• Managed Canadian business units for field and inside sales, technical support, and marketing. Held national P&L responsibilities and served country-wide corporate IT resellers. • Led several projects lasting one to four years, including My Workspace quoting tool for inside sales, Brazil project migration to Arrow sales operation system, and VMWare Global Counsel to provide a Canadian perspective on GTM strategies. • Recruited, interviewed, hired, and onboarded team members, set plans and quotas, provided coaching and mentoring, and conducted performance reviews. • Drove business alignment and created customized sales and marketing campaigns by collaborating with vendors and customers. Held bi-weekly calls and team meetings with suppliers and marketing departments, and submitted and managed POP to secure funds. • Created and delivered product and service presentations, business reviews, proposals, strategic plans, and training. • Facilitated training onsite at customer locations and proctored exams for sale and presales attendees to complete certification process. • Improved staff credibility and capabilities through optional certification. Built confidence in staff abilities and respect from the partner and supplier community. • Managed P&L for the entire team while keeping headcount static and decreasing marketing funds. • Achieved sales revenue and profit goals through disciplined pipeline management and rigorous negotiation of pricing agreements. • Added value to the team by delivering sales training for resellers, customers, and internal contacts, which set the group apart from the competition. • Provided weekly, monthly, quarterly, and annual sales forecasts and ad hoc business updates with a high level of forecast accuracy. • Drove consistent year-over-year sales growth, achieving top line and profit objectives. • Recognized by VMWare and Citrix as a Valued Distributor with unique strategies and GTM.
Ingram MicroAccount Executive
Jan. 1996 - Dec. 2006• Managed multiple SMB accounts, promoted to business development, and finished career with the Telco corporations sourcing Cisco, Nortel, and Juniper products. • Interfaced with reseller customers, providing product information, pricing, and availability details on Cisco products. • Provided first line technical support and configuration recommendations based on customer situation and budget. • Delivered consistently high customer service through timely response and high level of product hardware and software knowledge. • Managed the largest account in assigned territory using tact and professionalism. • Achieved President’s Club award in four separate years, due to superior work ethic and dedication.
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