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Work Background
TruverisCustomer Success Managee
Feb. 2025United States, Charleston• Strategic Advisor to a book of business of over 160 clients, valued at over $4.55M.
• Strategize with clients on Procurements and Renewals, with approximately 40% of my BoB renewing yearly.
• Drive pivotal company growth and development by nurturing key accounts and client retention to ensure overall client satisfaction.
• Proactively manage and support five regions within one of the company's largest clients.
TruverisAccount Manager
Nov. 2023 - Jan. 2025United States, Charleston• Strategic Advisor to a book of business of over 110 clients, valued at over $3.3M.
• Utilize data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits.
• Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
GoodUnitedAccount Manager
Apr. 2022Charleston, South Carolina, United States• Understand client goals, pains, and areas for growth. • Tip of the spear at GoodUnited for communicating with current clients. • Improve and sustain relationships with accounts in order to preserve subscription revenue and help achieve client outcomes. • Work with a cross-functional team in order to help drive client outcomes and maintain subscription revenue. • Recommend products and services to clients to help them achieve their mission. • Renew client accounts and contracts.
GoodUnitedCustomer Success Manager
Dec. 2021 - Apr. 2022Charleston, South Carolina Metropolitan Area• Helping the non-profit community democratize the supporter experience by creating an effective social fundraising strategy. • Worked cross-functionally with Professional Services, Sales, and Marketing. • Led Summer Internship recruitment and program.
PalmettoCustomer Experience Manager
Jun. 2021 - Jan. 2022•Educating, inspiring, and encouraging homeowners to go solar with Palmetto. •Securing market research and positive reviews by directly reaching out to existing customers by phone and email, as well as advancing solar education, scouting for compelling stories to highlight, and identifying support-related issues.
PalmettoSales Development Representative
Mar. 2021 - Jun. 2021• Successfully onboard and ramp new sales partners onto Palmetto's technology platform • Ensure Channel Partners' success by assisting with their first two sales • Maintain a working knowledge of all Palmetto products and services, Palmetto platforms and customer support services, along with market-specific requirements and regulations • Work closely with different departments to ensure proper ongoing communication lines are set, ensuring smooth handoffs to respective partner managers
Streamable LearningConsultant
Mar. 2021 - Nov. 2021Charleston, South Carolina Metropolitan Area• Advise executives on marketing and educational materials for educators. • Increase markets within the United States through public and private education. • Generate and convert sales leads through cold calling, email, chat, and networking. • Define educational needs and gaps based on specific State Standards across the United States.
Northside ISDEducator
Aug. 2015 - Aug. 2021• Self-contained, and partner teaching 1st, 2nd, and 4th grades. • Effective classroom management skills with differentiated instruction for all learners. • Collaborative learning teaching. • Campus IT specialist. • Campus Math Specialist providing professional development for teachers around the district.
Children's Museum HoustonMath Educator and Project Manager
Aug. 2013 - Aug. 2015• Provided professional development trainings to local area teachers, implement and assess curriculum and programming based on the Texas Essential Knowledge and Skills and the Common Core. • Managed deliverables for ExxonMobil, Chevron, and ConocoPhillips. • Judge on a panel in conjunction with ConocoPhillips and the Houston Astros for exceptional math teachers in the Houston area. • Led interns from Bank of America Student Leaders Internship program. • Partnered with the United Way and Texas A&M University on a summer math enrichment program. • Managed in person, educational events for the Museum. • Collaborated with a video game developer to produce two interactive and educational video games for the Museum and two of its' major donors. • Responsible for three galleries at the Museum.
Humble ISDEducator
Aug. 2008 - Aug. 2013Self contained classroom teacher responsible for effective implementation of differentiated curriculum to students of all levels: below level, on level, Gifted and Talented, English as a Second Language, in class support, and inclusion.
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