CarnivalMasDirector Of HR and Client Services
Nov. 2018 - Jan. 2021San Francisco Bay AreaFacilitated and implemented all aspects of the client relationship and onboarding experience. Communicated with internal and client stakeholders at all levels of the organization.
Supported and serviced all inquiries; focused on both assessing and catering to the needs of each prospect and client. Conducted client reviews to assess goals, results, and lessons learned. Ensured client relationships were progressing and maintained open lines of communication.
Aligned, tracked, and supported client objectives and goal achievement.
Owned, managed, and optimized sales handoff and all aspects of the client relationship.
Educated and updated clients on procedural, technological, compliance and regulatory changes affecting workflow, pricing, technology, and service. Obtained a detailed understanding of clients' internal processes and workflow to enable better service delivery and enhanced client relationships.
Grew the Client Services department from 5 to 159