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Work Background
STS Precision Cleaning ServicesDirector Of Operations
Nov. 2021United Kingdom
STS Precision Cleaning ServicesOperations Manager
Apr. 2020 - Nov. 2021Glenrothes, Scotland, United Kingdom
Fishers Laundry Group LtdDivisional General Manager, Garments & Cleanroom
Feb. 2015 - Apr. 2020Cupar/Livingston and NewcastleI orchestrate the strategic direction and daily workflow of Fishers’ niche garment and cleanroom operation. In this leadership position, I motivate and manage the performance of a large team charged with processing bulk laundry orders for various sectors. Collaborating closely with senior leadership, I contain costs and achieve business objectives. I enhance the customer experience by acting as a professional point-of-contact regarding our service capacity and order planning. Some of my achievements are… ~ Cut overhead £200K per year by evaluating current operations, identifying areas for improvements, and executing solutions across the division. ~ Enhanced customer service ratings to more than 90%, enabling the division to pass performance audits with exemplary scores. ~ Set up and maintained new CRM database, enabling Fisher to consolidate customer interactions, capture new business, automate leads, resolve customer issues, and plan for upcoming orders. ~ Assumed additional responsibilities as Data Protection officer; ensured Fishers compliance with new GDPR privacy regulations.
Fishers Laundry Group, LtdDivisional General Manager, Garments & Linen NE
Dec. 2013 - Feb. 2015Cupar/Livingston and NewcastleI held P&L and operational accountability for five textile processing facilities and logistics operations generating £11M in annual revenues and employing ~170 personnel. In addition to guiding direct reports through timely and accurate order delivery, I ensured full compliance with internal standards and governmental regulations. I controlled budgets across all operations while continuously driving process improvements. I managed the performance of department managers and production operations, placing a strong emphasis on increasing output while maintaining service quality. I kept the Board and Managing Director apprised of new developments. Some of my achievements are… ~ Reduced energy expenditures 15% by updating legacy infrastructure and implementing heat recovery and low-temperature chemistries. ~ Onboarded a major hotel chain, resulting in a 35% business volume increase over a six-week period. ~ Oversaw migration of logistics operations from third-party couriers to an in-house team; reduced customer complaint volume from approximately 30 complains per month to zero. ~ Increased volume capacity 25% by orchestrating new equipment upgrades, enabling Fishers to open new accounts and expand revenue. ~ Led full restructuring of Operations Management team, leading to greater efficiency across the division. ~ Designed and established new systems for KPI monitoring, service processing, and call centre management.
Fishers Laundry Group, LtdGeneral Manager, Garments
Jun. 2012 - Dec. 2013Cupar/Livingston and NewcastleI drove robust and sustained financial and commercial performance for a garments processing division generating £5M in annual revenue from a broad range of industry sectors. I ensured operational excellence and world-class service delivery by establishing the priorities and workflow for managers, engineers, production operators, and customer service representatives. In addition to devising management and customer retention strategies, I worked closely with sales manager to achieve business objectives. Some of my achievements are… ~ Successfully consolidated two divisions, resulting in productivity increase of 30%. ~ Migrated 30 customers from remote processing location to main facility with no disruption to order delivery. ~ Enhanced customer satisfaction by introducing new operating strategies to customer support team.
ORIGIN Cleanroom ServicesOperations Director
Dec. 2006 - Jun. 2012LivingstonI led a team of eight highly skilled vacuum pump refurbishment engineers operating both in the on-site workshop and field. Collaborating closely with senior leadership, I translated long-term business objectives into actionable tasks and strategies. I allocated the division budget, placing a strong emphasis on cost-efficiency and profit margin growth. I also acted as the key point-of-contact for 80 accounts located throughout the UK. Some of my achievements are… ~ Increased annual revenues £50K by introducing new refurbishment line for Cryopumps. ~ Implemented new Quality Management System (QMS) and associated ISO9001 certification through Lloyd’s Register Quality Assurance (LRQA). ~ Minimised system downtime through strategic oversight of plant workflow and equipment. ~ Ensured that all product quality surpassed expectations for cleanness, state of repair, and timely delivery. ~ Launched and refined CRM system to meet evolving business requirements. ~ Served on acquisition team during 2012 acquisition by Fishers Services; interacted directly with funding partners, business owners, and financial due diligence teams. In addition to these roles, I have also worked as a Consultant for OPS, Ltd in Livingston, guiding business clients through inventory management challenges. I have also served as Global Operations Manager for Metron Technology Ltd (Laterally Applied Materials) in Glenrothes.
Metron TechnologyOperations Manager
Nov. 1997 - Mar. 2006UK, Singapore, HollandI held various positions in Metron in the UK, Singapore and Holland, I started as an engineer working with FSI and WJ equipment and progressed to Field Service Manager at Metron Singapore. At this point I moved out of the capital equipment support division into Parts Cleaning.
Metron SemiconductorsField Service Engineer
Feb. 1993 - Nov. 1997Livingston, West Lothian
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