Sergio Esponda B

Customer service rep

TranslatorCopywritingCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportHelp Desk SupportCustomer ServiceTechnical Support AgentSales RepresentativeCustomer Support RepresentativeCall CenterCopywriterMarketing

I’ve worked in customer service since 2019 across both the banking and retail sectors. Over the years I’ve developed strong communication skills, a calm problem-solving approach, and the ability to handle high-pressure situations with professionalism. I’m experienced in resolving complex customer issues, maintaining compliance with company policies, and delivering a positive service experience. I’m reliable, adaptable, and comfortable working with diverse clients and fast-paced environments.

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Work Background

Creative Strategist

FreelanceCreative Strategist

Customer Service Representative

LIXILCustomer Service Representative

May. 2023 - Dec. 2024Montreal, Quebec, Canada

Customer Service Representative

DesjardinsCustomer Service Representative

Jan. 2019 - Mar. 2023

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Customer Service Expert with 8 Years Experience

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