PolicyBossSenior Team Lead (Motor/Non-Motor)
Apr. 2024 - Oct. 2024New Delhi, Delhi, IndiaProvide ongoing coaching and support to team members, fostering their professional development and ensuring their adherence to company policies and industry regulations. Monitor team performance closely, identifying areas for improvement and implementing strategies to optimize productivity and efficiency. Act as a point of escalation for complex customer inquiries or issues, resolving them promptly and effectively to uphold customer satisfaction. Collaborate with other departments to streamline processes, enhance service delivery, and drive continuous improvement initiatives.