Digital transformation leader leveraging AI to solve critical business challenges with extensive experience in the insurance sector.
Created automation solutions for superior customer service using conversational AI, automated forms handling for policy issuance and claims settlement. Developed conversational AI that handles 75% of customer inquiries, dramatically improving response times. Implemented automation for agents & broker commission payments reducing manual input by 75%.
Led cross-functional teams in developing end-to-end web & mobile solutions. Successfully scaled AI operations across multiple insurance verticals including motor, health, and life products. Consistently delivered solutions that balance technological innovation with measurable business outcomes.More...