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Work Background
Teladoc HealthSenior Implementation Data Analyst
Dec. 2024
Teladoc HealthTechnical Implementations & Training, Associate
Jan. 2024 - Dec. 2024Argentina-Developed standardized training materials for client-facing sessions, enhancing product understanding for various stakeholders. -Organized and streamlined internal documentation by restructuring the team’s SharePoint site, creating dedicated folders for training resources and educational materials. -Established a centralized repository for up-to-date training artifacts, including user manuals, quick reference guides, and FAQs. -Conducted thorough reviews to remove outdated documents, ensuring that only current resources were accessible to clients. -Created a collaborative space for the training team, drafting and publishing standard operating procedures to improve operational efficiency. -Set up a platform for sharing client engagement materials, facilitating effective follow-ups and communication with customers. -Completed updates on branding and documentation, ensuring consistency across all client-facing presentations. -Developed new training decks for previously unsupported solutions, expanding the range of educational offerings. -Delivered comprehensive training sessions to both customers and internal team members to promote product knowledge and support. -Produced a weekly newsletter to keep the implementation team informed of updates and resources.
Teladoc HealthTechnical Assistance Center Tier II Specialist
Mar. 2020 - Dec. 2024Tasks: -Provide support to customers from the Healthcare industry in emergency situations -Troubleshoot technical issues with telemedicine robots and Teladoc’s virtual platform in real-time -Quality Assurance tasks -Team Lead -Creation & updates of articles and processes of the Technical Assistance Center’s documentation database.
Linda&Model ManagementPromotional Model
Sep. 2017 - Oct. 2017Shenzhen, Guangdong, ChinaTasks: -Advertising campaing in TV for Hua Xia Bank
TRADE AR LTDTranslator & Quality Control
Jul. 2017 - Dec. 2018Hong Kong SARTasks: -Translation of products' manuals -Secretary -Visit supplier's factories & manage products' quality -Mandarin Chinese/Spanish Interpreter
Linda&Model ManagementActor Model
Jul. 2017 - Sep. 2017Shenzhen, Guangdong, ChinaTasks: -Background acting in 超感 (Chinese version of Netflix series “SENSE8”)
GranvelaMutiple languanges Translator
May. 2016 - Dec. 2016Shenzhen, Guangdong, ChinaTasks: -Translations of manuals and products' descriptions to be published on Amazon. Languages: English, Italian, and adaptations of Mandarin to English.
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