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Work Background
TruistBranch Leader I, Assistant Vice President
Dec. 2023 - Mar. 2024Stantonsburg, North Carolina, United StatesDriving Branch Performance through Leading, Coaching, Managing and Business Development.
TruistBranch Leader I, Assistant Vice President
Dec. 2023 - Mar. 2024Stantonsburg, North Carolina, United StatesDriving Branch Performance through Leading, Coaching, Managing and Business Development.
TruistRelationship Banker
Jul. 2022 - Dec. 2023
TruistRelationship Banker
Jul. 2022 - Dec. 2023
Self-employedLife Insurance Specialist
Mar. 2022 - Jul. 2022
Gray's AutomotiveCo-Owner
Jan. 2021Grifton, North Carolina, United States
Career BreakProfessional development
Nov. 2019 - Jan. 2021
PNCBranch Sales & Service Associate I (U)(MLO)
Aug. 2018 - Nov. 2019Ayden, North Carolina*account opening and closing procedures *bank opening and closing procedures *universal banker *manage cash drawer daily *multichannel outbound call blocks *appointment setting and referrals to different departments *key holder *handles account maintenance and issues (address changes, new cards, check orders, disputes,etc.) *exceptional customer service and lobby engagement *NMLS certified
U.S. CellularRetail Wireless Consultant/MIT
Sep. 2016 - Aug. 2018Kinston, North Carolina• Made programs and device recommendations to customers • Communicated with vendors/customers regarding back order availability, future inventory, and special deliveries • Networked outside of retail location with clients • Maintain daily reports in professional manner • Identify sales opportunities and follow up on existing accounts for business development • Handle and resolve customers’ complaints • Meet individual and company sales targets • Conduct market research to identify trends and manages sales calls and activities accordingly •Make work schedule for all consultants in store •Work directly with customers accounts, advising customers of their best financial options for the value they recieve • Train new hires • Weekly observations of fellow associates and coaching towards them • Making store schedule • Implementing different strategies to my team to help the store and our employees succeed
U.S. CellularCashier/Greeter
Dec. 2014 - Sep. 2016Kinston, North Carolina• Monitored cash drawer to ensure adequate cash supply; placed and picked up change orders as needed. • Provided an elevated customer experience to generate a loyal clientele • Answered customer's calls daily by addressing customer inquiries, solving problems and providing new product information • Earned management trust by serving as key holder • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Participated in physical inventory counts • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. • Dedicated to continuously improving sales abilities and product knowledge.
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