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Work Background
GLGNetwork Member
Oct. 2025As a GLG Network Member, I bring 20 years of experience in the telecom industry. GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.
Crown CastleDirector of Client Services
Oct. 2018 - Apr. 2025Greater Pittsburgh AreaLed a team of overseeing daily operations including account support, renewals, and contract compliance across multiple product lines (towers, small cells, fiber), delivering an elevated customer experience for 2500+ customers. Budgeted, managed, and mitigated customer churn on $4B in annual revenue, consistently maintaining a churn target of <1% by implementing strategic retention plans. Fostered a culture of ownership and accountability, resulting in consistently exceeding quarterly churn, renewal, and accounts receivable KPI’s.
Crown CastleManager, Client Services
Mar. 2014 - Oct. 2018Greater Pittsburgh AreaStrategically led team of Client Service Managers, Contract Coordinators, and Account Managers to: Negotiate and secure long-term contract value through renewals while mitigating churn and creating revenue opportunities. Ensure contract compliance related to cancellation rights and obligations. Accurately forecast accounts receivable balances and efficiently resolve billing disputes to accelerate cash flow and exceed KPI targets.
Crown CastleSenior Account Manager, Contract Management & Relations
Jun. 2009 - Mar. 2014Mahwah, NJBuilt and sustained customer relationships through exceptional customer service and contract knowledge to facilitate contract administration solutions and effectively resolve billing disputes. Analyzed revenue streams and contract terms to prioritize issues, complete trend analysis, and minimize financial risk. Awarded the 2012 Leadership Award and 2013 MVP Award. Recognized with quarterly and annual Crowning Achievement awards for outstanding contributions,
Crown CastleMarketing & Sales Specialist, National Sales
Jan. 2006 - May. 2009Mahwah, NJServed as the primary point of contact between the National Site Development team and the Sales Organization, facilitating new tower build projects. Oversaw and coordinated tower build and small cell RFP responses to ensure the accuracy and completeness of final deliverables to customers. Recognized with a Letter of Recognition for Tower Build to Suit Program, SVP MVP Achievement Award, and National Site Development All-Star Award in 2007.
Crown CastleSales Associate, Crown Castle Solutions
May. 2004 - Dec. 2005Mahwah, NJCompiled and distributed required materials and responses for sales proposal generation for business unit start-up. Created an automated forecasting tool to monitor sales projections against the original budget and track customer pricing history.
Focus USAManager, Client Services
Oct. 2003 - Apr. 2004Hackensack, New Jersey, United StatesCoached team members to drive new business and identify cross-sell and up-sell opportunities for data services and products.
Focus USASenior Account Executive
Dec. 1998 - Sep. 2003Hackensack, New Jersey, United StatesAchieved sales targets by selling list properties and database services, including analysis, data enhancement, and statistical modeling to major mailers in the direct marketing industry.
Focus USAAccount Executive
Mar. 1997 - Dec. 1998Hackensack, New Jersey, United StatesManaged the end-to-end list rental order process, from initial list recommendation to final follow-up stages, ensuring seamless and efficient service delivery.
Focus USAAssistant Account Executive
Mar. 1996 - Mar. 1997Hackensack, New Jersey, United StatesConducted customer profile analysis for major mailers, statistically profiling their customer databases to ascertain target customer demographics. Served as secondary representative on key accounts, providing support, processing orders, and managing invoicing.
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