Edward Chard

Customer Success Manager

Blog ManagerEditorProofreaderContent WriterCopywritingClient Relations SpecialistHelp Desk SupportCustomer ServiceNutritionistVideo EditorJournalistFitness CoachCoachProduct ConsultantInfluencerCopywriterCreative ProducerDigital Ads ManagerInfluencer Marketing ManagerContent ManagerCommunications ManagerBrand Marketing Manager🏐 SportsEntertainment📝 Influencer or BloggerBusiness OwnerMarketingStartup Founder

Customer Success Manager with strong experience across fitness, retail, and service-based industries. I’ve spent several years helping organisations improve client satisfaction, streamline onboarding processes, and strengthen long-term customer relationships. My background combines customer support, sales, and member experience, giving me a unique ability to understand client needs and turn them into actionable solutions. I’ve consistently been recognised for: Maintaining high customer satisfaction scores across multiple roles Reducing churn by proactively supporting and engaging clients Improving team workflows and communication across support and operations Helping businesses increase retention through personalised customer journeys I bring a mix of communication skills, problem-solving, and a service-first mindset that allows me to adapt quickly and deliver standout results in both online and in-person environments.

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