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Work Background
Levitt Consulting GroupSenior Asana Partnership Consultant
Feb. 2024
AsanaEnterprise Client Success Manager
Oct. 2022 - Feb. 2024New York, United States
WalkMe™Enterprise Account Manager
Jan. 2020 - Oct. 2022Greater New York City AreaWalkMe's Account Managers are responsible for the ongoing customer relationship, contract renewal, and identifying and qualifying revenue expansion opportunities. We build and expand existing customer relationships by understanding client business objectives, demonstrating ROI, providing guidance on best practices, and identifying incremental opportunities to further benefit from the WalkMe platform. We ultimately help clients achieve complete Digital Transformation and Digital Adoption.
WalkMe™Enterprise Account Manager
Jan. 2020 - Oct. 2022Greater New York City AreaWalkMe's Account Managers are responsible for the ongoing customer relationship, contract renewal, and identifying and qualifying revenue expansion opportunities. We build and expand existing customer relationships by understanding client business objectives, demonstrating ROI, providing guidance on best practices, and identifying incremental opportunities to further benefit from the WalkMe platform. We ultimately help clients achieve complete Digital Transformation and Digital Adoption.
DailyPayEnterprise Partnership Manager
Mar. 2018 - Dec. 2019Greater New York City AreaAt DailyPay we've invented a financial technology solution for companies that meaningfully reduces turnover, increases employee engagement, and drives productivity, all at zero cost to the company, while empowering growth. DailyPay's mission is to give employees their first steps towards financial security. Our technology enables your employees to control the timing of when they get paid so they can pay bills on time and meet their personal financial goals. Responsibilities
- Define and optimize the customer lifecycle
- Develop listening points in the customer journey (e.g., usage, satisfaction, etc.) and standardize interventions for each point in journey
- Define segmentation of customer base and varying strategies
- Define operational metrics and KPIs and their tracking and reporting processes
- Set benchmarks and seek continuous improvement
- Proactively set and manage clients’ expectations
- Monitor and analyze metrics to proactively improve performance of existing partners
- Communicate feedback from clients to the product management team regarding new product development features
- Work closely with cross-functional teams, including sales, editorial, R&D and marketing to act as a valuable resource and point of contact for clients
- Ensuring all the processes are working fine for all customers
- Identification of Value Drivers for the engagement
KatapultHead Of Account Management
Apr. 2017 - Mar. 2018Greater New York City Area• Control entire post-sales cycle including on-boarding, platform demo, technical setup, ongoing business reviews, and drove month over month increase in originations. • Tasked with managing and expanding the company’s SMB book of business. 500 accounts, totaling $1.2M in ARR.
• Develop tailored strategies to ensure retailers used our product primarily in their lease- to- own transactions.
• Train, on board, and aid with integration of an average of 50 new retailers per month.
• Make creative strategies for keeping up with industry trends of my various retailers, targeted at achieving a 20% increase in revenue month over month over last year’s originations.
• Drive, measure, and track client facing activity.
• Always exceed target, most recently ending last quarter at 115% and last month at 146%.
InformaSME Executive – The Americas
Apr. 2015 - Apr. 2017SME Account Manager – The Americas
Pharmaceutical & Medtech • Managed the renewal and growth of approx. 1000 existing accounts per annum.
• Exceeded sales targets and renewal rates quarterly, achieving and average 0f 105% via up-selling cross-selling and new business
• Served as the principal key commercial contact between business and the client to develop grow and maintain relationships. • Participated in a cross functional team with Marketing and Product Management to create strategic client awareness campaigns and introduce new initiatives
• Measured and tracked analytics and data on client activity in order to increase engagement and account conversion
• Received quarterly and yearly awards for exceeding sales targets and outstanding performances.
Home AdvisorAccount Manager
May. 2014 - Apr. 2015Greater New York City Area• Managed client accounts and communications to increase ROI by 25%
• Optimized SEO and pay per call rtes resulting in increased client revenue
• Developed Digital Content Strategy and Brand Marketing campaigns
• Managed multiple client budgets and invoicing
Friendship Ambassadors FoundationProject Coordinator
Aug. 2013 - May. 2014Greenwich Connecticut- Devised and implemented outreach and marketing strategies, tailored for specific segments of the Youth Assembly’s target audience (students, academic program coordinators, non-governmental and governmental organizations, organizers of similar youth events, etc.) - Conducted research on potential media and institutional partners for the Youth Assembly at the United Nations - Provided logistics and organize visits and meetings for high-level officials to the UN. - Extended and managed Friendship Ambassadors Foundation’s outreach database - Initiated and nurtured the relationship with the Youth Assembly’s media and institutional partners
MPGNational Broadcast Assistant Media Buyer
Sep. 2012 - Aug. 2013New York City• Monitored the impressions and ratings from of the National Broadcast Cable, Prime and Syndication networks to make sure the company’s largest clients Kmart and Sears were getting the viewership they paid for.
• Made schedules and allocated when commercials air to ensure the client’s product aired at the right time.
• Tracked how each network was performing by each day part.
• Communicated on a regular basis with the Networks to make sure the client was receiving the right amount of viewership and that commercials air at the correct time.
Ga Won ElementaryEnglish Teacher
Aug. 2009 - Mar. 2011Songpa-gu, Seoul, KoreaGa Won and Nae Hwang elementary schools Seoul and Ulsan, South Korea
• Prepared lesson plans
• Co-taught with a Korean teacher to a class of 20 to 30 students
• Led class activities
Cardiff University / Prifysgol Caerdydd
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